Amounts debited from accounts of some customers due to a technical fault have been refunded the same day

Sunday, November 13, the amounts for a financial transaction or transactions executed in July, which were debited twice due to a technical fault, have been refunded to the customers the same day.

“On Sunday, a number of financial transactions executed by some of our customers on July 8 were dubbed and the amounts have been debited twice due to the technical failure. The failure has been immediately eliminated and the customers received the refund the same day. The bank would like to apologize to customers for any inconvenience that this may have caused and therefore the bank will not impose its Service Plan fee for one month or minimum monthly fee for the main banking services on the affected private individuals“, says Vaidas Žagūnis, Head of Retail Banking Division, Member of the Management Board of AB SEB bankas.

The customers are not required to take any additional actions and the bank will inform them individually by SMS or  via the Internet Bank notifications or emails that the fee will not be applied.

Our customers may review their statements of account by logging in to the Internet Bank or with the Mobile App.