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ANNOUNCEMENTS - 2016 11 02 - 09:45

Changes to some of SEB Bank’s general service rules

We would like to inform that changes are going to be made to AB SEB bankas’ General Service Rules (hereinafter the ‘Rules’). The changes to the Rules that will take effect on 1 January 2017 are available here. All the changes in the documents are shown in bold type.

General Service Rules of SEB Bank (will valid from 1st of January, 2017)(PDF, 1 MB)

Changes that will take effect on 1 January 2017 are as follows:

  • A change in the terms and conditions for collecting renewed debit cards for private individual customers. SEB Bank will send renewed debit cards (in case of relevant original card expiry) to its customers free of charge and securely by post. Towards a card expiry date, our bank will, as before, individually inform its customers about their card expiry date. Having received a reminder from the bank, a customer will have a possibility, no later than one month before the card expiry date, to change his / her postal address for receiving the card or, if needed, to opt for collecting his / her renewed card at bank;  
     
  • The Rules include revised information on the procedure of out-of-court settlement of consumer disputes. Detailed information on customer queries and claims settlement has been moved to SEB Bank’s website:  https://www.seb.lt/eng/about-seb/about-seb/other/customer-complaints-handling.

We would like to remind that in case of your disagreement with the amendments to the Rules, you have the right to terminate your framework agreement upon giving our bank a relevant no less 30 (thirty) days’ prior notification. 

We kindly invite to familiarise with the above-mentioned amendments to the Rules.

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