1. Log in to internet bank.
2. Select "Other/Settings“ from the menu bar.
3. Click on "Digital documents“ from the list.
   
4. Select "Upload document“
   
5. Upload the filled out application (it is not necessary to print it out and manually sign it, you need to provide correct data and sign electronically).
   
6. Select topic "SEPA direct debit payments“.
7. Select one of possible document types:
   • application for conclusion / termination of the agreement, if you filled out an application to provide the SEPA direct debit service or application to cancel the SEPA direct debit service.
   • request for payment order copy, refund, suspend the payment, etc., if you filled out the request of a payer using SEPA direct debit service.
     
8. Click on the Next button and sign the document.

Read more about the e-document signing portal here.

All executed payments will be listed in your account statement (in EUR).

If you are using the internet bank, all your applications related to the SEPA direct debit service may be submitted online. If you are not using the internet bank, you may visit the selected bank unit. You will be required to submit your personal identity document.

A confirmation of the executed SEPA direct debit payment may be ordered online by filling out an application form template or by visiting the selected bank unit. The form template named “Request of a payer using SEPA direct debit service” is available in section “Documents“.

Tick the “Request to provide confirmation of execution of a SEPA direct debit order“ box and fill out the payer and the payee data.

You are entitled to recover money debited under the SEPA direct debit order, if within 8 weeks from the date of funds debiting you provide us with an application for recovery of money. Tick the “Request for a refund of the amount debited in accordance with a SEPA direct debit order, if the SEPA direct debit order was executed not earlier than 8 weeks ago“ box.

If you noticed that funds were debited without your consent, you have to submit an application regarding illegal debit orders not later than within 13 months from the date of debiting.

The form template “Request of a payer using SEPA direct debit service” is available in section “Documents“ should be submitted online or by visiting the selected bank unit.

To recover illegally debited money, you need to fill out an application online or by visiting the selected bank unit. The form template “Request of a payer using SEPA direct debit service” is available in section “Documents“.

Tick the “Request for a refund of the amount debited under an unauthorized SEPA direct debit order, if a relevant unauthorized transaction was executed not earlier than 13 months ago“ box and specify the reason of refund.

1. Contact the payee and revoke the mandate.
2. Submit the request to cancel the SEPA direct debit service via internet bank or fill it out by visiting the selected bank unit.

The bank will automatically transfer funds only to the payee specified in the request. If you fail to specify the payee, the bank will execute all SEPA direct debit orders.

If you are not willing that the bank automatically transfers funds to the specific payees, you need to submit an request of the payer using SEPA direct debit service, tick the "Request to block the execution of SEPA direct debit orders from a specific account” box and fill out the payer and the payee data.

In this case, the bank will execute all received SEPA direct debit orders, except for the payee you specified. This choice of yours takes effect no later than on the following business day when the bank receives a relevant notification submitted no later than 2.00 PM.