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Actions to be taken upon occurrence of an insured event

Immediately notify of the event

You will need to notify AB SEB gyvybės draudimas of the occurrence of the insured event within the period of 30 days.
You or your relatives may notify of the event by selecting one of the below methods*:

If you have any questions related to an event notification, or if you need our consultation, please call us at +370 5 268 2800 (I–V 8.00–20.00, VI 9.00–18.00, VII 9.00–16.00).

*If you obtained the Safe Loan Insurance, you may notify of the event by visiting any unit of AB SEB bankas.

Submit the necessary documents proving the event

To pay the insurance benefit to the beneficiary, we need the medical and other documents proving the event and the beneficiary’s identification documents (if a child is the insured – the child’s birth certificate). Documents may be submitted in the following methods:

  • by visiting any unit of AB SEB bankas
  • by email address: or you may send a registered letter to address: J. Balčikonio g. 7, LT-08247 Vilnius, Lithuania (if you notified of the trauma or critical illness via the SEB’s Internet Bank), and specify the insurance agreement number.

Documents proving the event

In case of an accident (trauma)

  • Extracts from the medical documents about the injury circumstances, diagnosis, prescribed treatment and consequences
  • X-ray photographies, tomograms
  • approved copies of the entries in the medical documents made by a radiologist
  • Expertise conclusions
  • Photos (if you submit pictures of any scars, other damage to the skin surface, the ruler should be visible next to an item of evidence being photographed enabling to measure the size of such scar or any other damage to the skin)
  • Other documents proving the accident (trauma).

In case of critical illness

  • Medical documents from the healthcare institution including the approved diagnosis, anamnesis, results of the laboratory tests and  medical testing equipment, description of the prescribed treatment.

In case of death

  • Death certificate
  • Document proving the death reason, i.e. expertise of the course of illness or an extract indicating the cause of death and precise diagnosis
  • Other documents related with the insured event, i.e. insured’s medical records book and documents of the medical tests
  • If the insured died outside the territory of the Republic of Lithuania – the documents proving repatriation of the body through the state border
  • If the legal prevention institutions performed an investigation related to the insured’s death – conclusions of the legal prevention institutions
  • If a beneficiary is not nominated – the documents proving inheritance of the insurance benefit.

In case of total and permanent disability (if the Safe Loan Insurance is obtained)

  • Treating doctor's report, proving the health disorder caused by illness or physical injury
  • Insured’s person’s health record, extracts from the medical documents and copies of tests performed with regard to the injury, bodily harm or illness 
  • Extracts from medical documents issued by the medical treatment institution, if within the period of coverage, specified in the application for the insurance benefit, the insured person underwent the medical treatment at the hospital
  • Other documents related with the insured event (if the insured person has a right to use them), as well as – decisions of the research institutions or certifications of the legal prevention institutions, if a traffic accident occurred.

In case of temporal disability (if the Safe Loan Insurance is obtained)

If a sickness allowance is allocated and paid to the insured person by the territorial units of the Board of State Social Insurance Fund (hereinafter referred to as Sodra):

  • Spreadsheet available in the  Electronic Citizen Service System (hereinafter referred to as EGAS) of Sodra, including the data of the electronic sick leave certificates issued to insured person and notifications on the  sickness allowance allocation
  • Insured person’s health record and originals or approved copies of the tests performed with regard to injury, bodily harm or illness
  • Other documents related with the insured event (if the insured has a right to use thereof), as well as decisions of the investigation institutions and the police certifications if a traffic accident occurred.

If a sickness allowance is allocated and paid to the insured person by other entities than the territorial units of Sodra:

  • Medical certificate for absence from work, labour exchange or educational institution (form No. 094/a)
  • Insured person’s health record and originals or approved copies of the tests performed with regard to injury, bodily harm or illness
  • Other documents related with the insured event (if the insured has a right to use thereof), as well as decisions of the investigation institutions and the police certifications if atraffic accident occurred.

For self-employed persons, unemployed persons and persons temporarily working outside Lithuania:

  • Extract from the medical documents issued by the personal healthcare institution, offering inpatient personal healthcare services
  • Insured person’s health record and originals or approved copies of the tests performed with regard to injury, bodily harm or illness
  • Other documents related with the insured event (if the insured has a right to use thereof), as well as decisions of the investigation institutions and the police certifications if a traffic accident occurred

In case of involuntary unemployment (if the Safe Loan Insurance is obtained)

  • Documents proving the start date of the employment contract (copy of the employment contract) and the end date, indicating the end date of the employment contract and the employment contract termination basis, e.g. employment contract, employer’s decree, certification from Sodra or from the employer, etc.
  • Official written proposal on the employment contract termination registered by the company and signed by the administration, if the contract is terminated by consent between the parties
  • Reminder for job seekers, proving that the insured person is registered with the labour exchange as an unemployed person
  • Within the insurance benefit payment period, a confirmation sent by the insured person by email that he/she did not sign any employment contract (the insured person, who submitted an application for damage compensation on monthly basis must send such confirmation by email directly to ADB „Gjensidige“  )

To receive the insurance benefit

If you are a beneficiary, to receive the insurance benefit, you will need to submit an application at any unit of AB SEB bankas.

If you notified of the incurred trauma or critical illness via SEB’s Internet Bank, in such case it is usually not necessary to fill out an application at the bank. We will inform you about the investigation process and / or specific features of the insurance benefit payment by any channel selected by you no later than within 30 days from the receipt date of notification of the insured event.


 
For more information, please call +370 5 268 2800 (I–V 8.00–20.00, VI 9.00–18.00, VII 9.00–16.00) or visit a SEB bank unit of your choice.

Contact

  • Call us

    Private customers
    +370 5 268 2800
    (I–V 8.00–20.00, VI 9.00–18.00, VII 9.00–16.00)
    Business customers
    +370 5 268 2822
    (I–V 8.00–17.00)
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  • Current accounts and other particulars

 

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