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Digipass

Login passwords are the essential security tool for banking web site services. These are keys that unlock the door to your account, so keep your passwords as safe as your wallet.

What is the difference between a password card and a generator?

Every time you log in to the banking web site, you have to enter one of the fixed passwords provided on your password card. Offenders can copy your passwords if they can get their hands on your card even for a brief moment. Sometimes the passwords on the card are cheated out by online offenders.

A password generator is a perfect way to protect your account and login information. It creates a new password every time you log in to the site. A password generator is protected with a PIN code, which is known only to the holder. On top of all that, it is a very handy and small (4.5 X 7 X 1 cm) device, the size of a key ring.

How does the password generator work and how to use it?

Every time you log in to the banking web site you are provided with a new main code. When you enter this code on the password generator a unique password is created, which can be used for registration only once.

How to switch the generator on and off?

To switch the generator on and off, push the ◄ key at the bottom of the keypad.

What to do when you switch the generator on for the first time?

Once you have switched the generator on for the first time, the message NEW PIN and five dashes will be displayed on the screen.

  1. Create and enter a five-digit password (PIN).
  2. Once the message PIN CONFIRM has appeared on the screen, re-enter the same five-digit password.
  3. As soon as the message NEW PIN CONFIRM is displayed, the generator is ready for use.

This will be your permanent password you have to enter every time you connect to the bank’s banking web system. When you enter a correct PIN, seven dashes will appear on the screen.

How to connect to the banking web site?

Open the registration window of the internet bank and follow the steps described below.

  1. Enter the password
  2. Switch the generator on: the screen will display a request to enter PIN.
  3. Enter your permanent password – seven dashes must appear on the screen.
  4. On the generator, enter the code which is shown in the registration window of the bank's website (see the picture on the right).
  5. On the generator’s screen you will see a code that needs to be entered in the indicated field on the bank’s website.
What to do if you enter a wrong code?

If you enter a wrong code, FAIL n will appear on the generator’s screen. The value of n shows how many times you have entered a wrong PIN:

  • if n is less than 5 (n<5), press the generator’s switch on button and enter the right code
  • if you have made a mistake for 5 times (n=5), the generator will block itself
How to unblock the generator?

If you see the same seven-digit code on the generator’s screen all the time, the generator is blocked. Only a staff member of the bank can unblock your generator, which means you will have to visit a SEB bank unit of your choice. You must bring along your ID.

What is an electronic sound password generator and how to use it?

We offer our visually impaired customers a special sound generator, which uses voice to announce the generated password.

How to switch the sound generator on and off?

To switch the generator on and off, press the key marked ◄ at the bottom right of the keypad.

What to do when you switch your sound generator on for the first time?

When you switch the generator on for the first time, the message NEW PIN and five dashes appear on the screen accompanied by a sound message: “Enter new PIN code”.

  1. Create and enter a five-digit generator protection password (PIN).
  2. When the message PIN CONFIRM appears on the screen and you hear the message “Re-enter new PIN code”, re-enter the same PIN.
  3. Once the message NEW PIN CONFIRM has appeared and you hear “PIN code changed”, the generator is ready for use.
How to connect to the banking web site?

Open the registration window of the internet bank and follow the steps described below.

  1. Enter the password
  2. When you switch the generator on, a request to enter PIN will appear on the screen and you will hear the message "Enter PIN code". Please enter your PIN. Once you have entered the correct PIN code, the screen will display seven dashes.
  3. On the generator's screen, enter the code of the password generator which you see in the registration window of the banking web site.
  4. Enter the response displayed on the generator's screen into the specified field in the registration window of the banking web site (see the picture on the right).
  5. If you enter a wrong PIN, the message FAIL n will appear on the screen (n indicates how many times you have entered a wrong PIN):
    • if you made a mistake under five times, press the generator's switch on key and enter the right PIN
    • if you have entered a wrong PIN for five times, the generator will block itself
How to unblock the generator?

When you switch a blocked generator on, the same seven-digit code will always be displayed on the screen. Only a staff member of the bank can unblock your generator, which means you will have to visit a SEB bank unit of your choice. You must bring along your ID.

How to change the generator's PIN code?
  1. Turn on the generator and enter a permanent password – PIN.
  2. Enter any seven-digit sequence in generator (seven digit sequence will change to eight-digit sequence).
  3. Press the power button ◄ and hold for about 5 seconds.
  4. Then the message NEW PIN appears on the screen, enter a new PIN code and confirm new PIN code then message CONFIRM PIN appears.

If the screen displays NEW PIN CONFIRM, it means you have changed the code successfully.

Where to buy an electronic or electronic sound password generator?

Digipass are provided to customers who have signed an Agreement on Electronic Services at a SEB bank unit. A sound generator is free of charge.

To get a password generator, you will have to visit a SEB bank unit:

  • a regular digipass is provided upon presenting your ID
  • an electronic sound password generator is provided upon presenting a new-style handicapped person's certificate, which proves that the individual is visually impaired (these new-style certificates have been in circulation since 1 August 2005)

For more information please call our 24h line 1528 or visit a SEB bank unit near you.

Important

If your generator goes out of order or its battery discharges, you have to visit a SEB bank unit and present your ID and your generator to collect a replacement.

Contact

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