Banking web site

Internet bank instructions

Upgraded Internet Bank – with even more functionalities for managing your financial matters on your own. For fast and easy daily online banking, take a look at our Internet Bank Guide.

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Internet bank instructions

Upgraded Internet Bank – with even more functionalities for managing your financial matters on your own. For fast and easy daily online banking, take a look at our Internet Bank Guide.

What can you do when you log in to our banking web site?

Learn your account balances, manage accounts

View the history of transactions performed via the banking web site for the last three months
Order the bank's SMS messages on account balances, crediting and debiting of funds

Order a SEB service plan

If you subscribe to a service plan, for a fixed monthly charge (EUR 0.00–4.34) you have access to the services included in your plan without compromising your needs, which means you cut the cost of your daily financial transactions.

Transfer money

Transfer money to accounts opened with banks registered in Lithuania (local money transfer)
Transfer money to accounts abroad if you are using a password generator, an e-signature or mobile e-signature (international money transfer)
Pay e-bills and choose automatic payment
Pay at online shops
Sign a periodic payment agreement
Buy and/or sell currency

Pay for public utilities, television, insurance, education and other services

Paying for the various products and services online is really convenient.

How to pay for goods and services online?

Log in to the banking web site.
The upper menu shows all services available online — pick the service you need. For instance, if you want to pay for public utilities or other similar services, select "Payments" —> "Bill payments and taxes".
Choose the bill you want to pay and press "Show full list of companies" or enter the name of the company whose bill you want to pay in the search field to view all companies that accept online payments from our website. Press the sheet of paper icon to the right of the company name to open a bill form. Complete the required fields.
Once you have filled out the form, tick the line underneath "Save in the list of templates" and enter the name of payment. You will create a form template so that next time you pay the same fee or charge you don't have to fill out the form again. Click "Continue".
Check the details you have entered. To modify them, press "Change". If all is correct, confirm your payment by clicking "Confirm".
To make another payment, follow all the steps starting from step 3.

Once you have paid all the bills you need, click “Finish” in the right-hand corner of the banking web site.

Order, activate or block your payment card

File a request to unblock your payment card
Activate your payment card
Order the service of mailing your renewed debit card to your home or office

Place a deposit, manage your investments

Sign and terminate a deposit agreement
If you have signed a securities account management agreement, invest online in:
- shares of Lithuanian and overseas companies (in more than 40 countries)
- exchange-traded funds linked with the index commodities or other financial vehicles in the selected country, region or sector
- traditional investment funds traded by SEB Bank and third parties
- SEB bonds
- SEB structural investment vehicles
- Savings bonds of the Government of the Republic of Lithuania
If you have a life insurance contract with AB "SEB gyvybės draudimas", learn the value of your investments and change investment trends
If you have a savings-pension contract with UAB "SEB investicijų valdymas", learn the value of investments in pension funds

File a loan application and view information on existing loan agreements

Fill out and file a loan application
View your loan and interest repayment schedule
View your schedule/invoice for leasing instalments

Connect to the web systems of the State Tax Inspectorate (STI), State Enterprise Centre of Registers, etc.

Connect to the online tax return system of STI
Connect to the online service system of the Centre of Registers
Connect to the online service system of PZU Lietuva draudimas
Connect to the online service system of the Information Society Development Committee under the Ministry of Transport and Communications
Connect to the online service system of the Vilnius City Municipality Administration
Obtain statements for your income tax return

Pay at online shops

Pay for goods or services bought from online shops

Send messages or requests to the bank

To send us a message from the banking web site, select menu item “Messages” —> “New Message”. Upon receiving your message, in line with the requirements defined for the respective service, we can:

accept your request to cancel or adjust your local or international transfer order
renew, replace, activate or unblock your payment card
change your limit on withdrawing cash from ATMs
change the sending mode or mailing address of your card statement
order the card mailing service if your card has not been renewed
cancel preventive limits on card payments abroad
make specific changes to the terms of your Agreement on Electronic Services
accept your request to repay your mortgage loan or consumer loan prematurely (if the loan premiums are not insured)
accept your request to prepare a copy of money transfer, SWIFT, certificate, account statement

When you log in to the banking web site, you confirm your identity, therefore we can provide you with detailed information about your payment cards, bank accounts and other services you are using.

Opening hours of the web banking and social networks division:

Mondays to Fridays from 08:00 to 20:00

Change the terms of your Agreement on Electronic Services

Allow or prohibit selected individuals, for instance, members of your family, to manage your accounts (you can authorise only users of SEB's banking web site to manage your accounts)
Allow or prohibit selected individuals named in your agreement to carry out specific transactions from the list of transactions provided on the website
Set the transaction, daily and monthly limits by specifying the largest amount which can be transferred on the banking web site within a certain period.

If you sign an Agreement on Electronic Services at a bank unit and order the automatic account updating service, the banking web site will always display all of your accounts – both previously opened and new bank and payment card accounts.

Please note that you can increase or reduce transaction limits and adjust the terms for transferring funds and the amount of rights expressed in percentage, but not on better terms than stated in your agreement for automatically updated accounts.

This is a sample list of services provided on the banking web site which informs you about the available services. However, it cannot be treated as the bank’s obligation to make all of the listed services available to you.

For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2800 (I–V 8.00–20.00, VI 9.00–18.00, VII 9.00–16.00) or visit a SEB bank unit of your choice.

Don’t e-mail confidential information (login passwords of the online banking site and similar data). If you have any doubts about the reliability of an electronic service or the computer, terminate the session and inform the bank immediately.

How to create a proper password and use it securely?

Create passwords that are hard to guess. These can be combinations of figures, special characters and letters. Don’t use names of your family and friends or their birth dates.
Memorise your passwords without writing them down or telling anyone and change them regularly.
Enter your passwords only when you are sure than no one is watching you.
Store your passwords and their formation devices and tools (password generators, cards) in places that are inaccessible to others: not in your wallet, handbag or next to your computer.
Don’t disclose your passwords over the phone, on social networks, by post or e-mail. Lately, there has been an increasing number of cases when frauds have tried to sniff out people’s passwords over the phone disguised as representatives from the bank, the police, the Financial Crime Investigation Service, the Special Investigation Service, the State Social Insurance Board or other public authorities or as employers offering an attractive job. Don’t give in to psychological pressure: don’t disclose confidential information over the phone because no one has the right to demand that you do so. Please report all such attempts to the bank and the police.
Never enter your passwords if you are asked to enter more than one password from your password card at a time when you log in to the online banking site or transfer money online. If this occurs, it means the computer you are using is infected as frauds are attempting to obtain the entered passwords through malware. In such a case always immediately:
- Terminate your session on the online banking site
- Inform the bank by calling our 24/7 line +370 5 268 2800 and ask to block access to the banking web site

We recommend using the safest personal identification tools: online and mobile electronic signature.

What data should not be disclosed?

Don’t disclose details of your passport, personal identity card or driver’s licence to others unless they have indicated explicit legal grounds to collect such data.
Don’t give the passwords used to log in to the online banking site over the phone and don’t send them by post or e-mail. The bank never asks to provide such information in these ways.

How to browse the web and use electronic services in a secure way?

Be careful when you open e-mails, browse the web or copy information.
Take special care when you check messages from unknown persons in your e-mail and social network accounts that contain hyperlinks. Never click on suspicious hyperlinks.
Don’t visit suspicious websites. Malware (viruses) is usually spread by e-mail and via insecure websites.
Don’t use electronic services in public places if you feel being watched or the computer seems suspicious.
Once you have visited the online banking site in a public place, change your password.
Don’t use electronic services by logging in from computers of people you don’t know.
Before you buy something from unknown online stores, make enquiries on whether they are reliable.
Set a low limit for transactions performed on the online banking site and increase it only when absolutely necessary.
Finish your session on the online banking site by clicking on “Finish session”.
Seek advice on our electronic services only from the staff of the SEB Bank.

How to protect the computer?

Install a reliable legal anti-virus application, update the software regularly and use latest-version browsers.
The security bugs often found in the operating systems and other software enable unauthorised access to computers and connecting to the systems by frauds. Hackers make use of these bugs, so to ensure security of their software manufacturers upgrade it and remove those bugs regularly. So take care that your operating system and other software is updated in time. Don’t use software for which no more updates exist such as Internet Explorer 6.
Once you have detected a virus or an offer to install a suspicious application, terminate your session immediately and contact IT professionals.
Seek and use advice from IT security professionals.
If after entering the identification code and passwords in the registration window of the online banking site you fail to log in, a message about technical problems is displayed or you see the unfinished action icon in the shape of a rotating ring for a long time, your computer is likely to be infected with a virus. Report this to the bank immediately by calling our 24/7 line +370 5 268 2800.

Software and browser requirements

For the full functionality and security we recommend using the newest version of your preferred software.
Minimum requirements for using our web page, internet bank and mobile application:

Windows 7, macOS Sierra 10.12
Google Chrome 55, Mozilla Firefox 45, Internet Explorer 11, Safari 9
Android 6.0 with Google Chrome mobile browser, iOS 9.0 with Google Chrome or Safari mobile browser

Notice: electronic signature temporarily is usable only with Internet Explorer browser.

For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2800 (I–V 8.00–20.00, VI 9.00–18.00, VII 9.00–16.00) or visit a SEB bank unit of your choice.

Online and mobile e-signature

An online and mobile e-signature is an electronic equivalent of a personal identification document (for instance, a passport) and a regular signature created using the tools of the secure e-signature which is intended to identify a person and to authenticate the information signed.

These tools play the role of a password card and of a digipass – you can use them to safely, promptly and conveniently:

connect to our banking web site
confirm payment transactions and documents filed to the bank

The e-signature is also used for identification in the online systems of other companies that provide financial services, telecommunications companies and public authorities (Sodra, Centre of Registers, State Tax Inspectorate, etc.).

Required tools

In order to confirm your identity, transactions and documents by an online or mobile e-signature, you need to have:

an online signature tool
or
if you want to do this on your cell phone (without using additional hardware), a mobile e-signature tool.

Get a mobile e-signature tool
The mobile e-signature tool is a special SIM card that you can buy from your mobile communications operator. On our online banking site you can sign with a mobile e-signature created using the tools available from all Lithuanian mobile operators (Telia, Bitė Lietuva and Tele2). More information: For Telia customers For Bitė Lietuva customers For Tele2 customers

Get a mobile e-signature tool

The mobile e-signature tool is a special SIM card that you can buy from your mobile communications operator. On our online banking site you can sign with a mobile e-signature created using the tools available from all Lithuanian mobile operators (Telia, Bitė Lietuva and Tele2).

More information:

Start using your new e-signature tool

If you are using our internet bank:

(1) log in to the internet bank using your password card or digipass

(2) select top menu item "Settings" → "E/M - Signature"

(3) select the e-signature tool that you now intend to use

(4) logout and login again using your e-signature tool

If you are not using the online banking site, first you have to visit a SEB bank unit of your choice and sign an Agreement on Electronic Services. Visit here to find this and other contracts, terms and rules for the provision of electronic services.

Banking web site and user identification tools

SEB's banking web site is accessible free of charge.
Financial Planner service is free of charge.

Passwords and other customer identification tools
First registration of Smart-ID account at the bank’s branch	Free of charge
Recurrent Smart-ID account registration in a branch* *Not applicable to minors (up to 18 years of age) and for private individuals of retirement age	EUR 5.00
Issuing a digipass	EUR 8.40
Replacing a digipass	EUR 8.40
Sending means of identification to abroad	EUR 26.07

Money transfer under a standing order

Services	If the order is given:
	at the Bank	via the Internet
Conclusion of standing order agreement	EUR 3¹	free of charge
Money transfer under a standing order agreement	Fee which would be applied to the customer for the same type of payment order provided via the Internet is charged

¹ Charges are not applied if money are transferred between customer’s own accounts for purchase of saving and investment instruments. Charges also are not applied if funds are transferred to SEB Bank account with purpose to cover customer’s liabilities to SEB Bank.

Local money transfer

Intra-bank payments in all currencies	at the Bank	via the Internet	via mobile application
Payment between customer own accounts within SEB Bank	EUR 5.00¹	free of charge	free of charge
Payment to other customer’s account within SEB Bank	EUR 5.00²	EUR 0.29	EUR 0.29

¹ Charges are not applied if money are transferred from savings deposit account or for purchase of saving and investment instruments.
² Charges are not applied if money are transferred from customer’s, who is younger than 14 years, account to his (her) parent’s or custodian’s account within SEB Bank.
If the payer's and the payee's accounts are with SEB Bank, money transfer is executed on the same banking day.

Bill and tax payments	at the Bank	via the Internet
Money transfer according to bill or tax payment	–	EUR 0.29

International money transfer

This money transfer includes:

all transfers in foreign currency (other than in euro) to other Lithuanian-registered banks or other countries
transfers in euro to banks registered in other countries, with the exception of the European Union, the European Economic Area countries, United Kingdom, Switzerland, Monaco, San Marino and Andorra
money transfers in all currencies if the payee's or payer's account number is not in the IBAN format

The complete list of payment currencies in which cross-border transfers are carried out

Standard cross-border payment	at the Bank	via the Internet
OUR¹	EUR 34 and other banks charges	EUR 24 and other banks charges
SHA²	EUR 23	EUR 13
A standard cross-border payment order is executed after 2 banking days, if the payment order is submitted by 10:00 p.m. on a banking day. If the payment order is submitted after above mentioned time or on non-banking day, funds transfer will be executed one banking day later.
Urgent cross-border payment	at the Bank	via the Internet
OUR¹	EUR 50 and other banks charges	EUR 40 and other banks charges
SHA²	EUR 36	EUR 26
An urgent cross-border payment is executed next banking day, if the payment order is submitted by 3:00 p.m. on a banking day. If the payment order is submitted after above mentioned time or on non-banking day, funds transfer will be executed one banking day later. In case of CNY, INR, QAR, SAR currencies, no urgent cross-border payments may be executed.
Express cross-border payment	at the Bank	via the Internet
OUR¹	EUR 90 and other banks charges	EUR 80 and other banks charges
SHA²	EUR 65	EUR 55
An express cross-border payment is executed on the same banking day, if payment order submitted in EUR, USD, CAD, GBP by 4.30 p.m. BGN, BYN, CZK, HRK, KZT, MXN, RON, RSD, RUB, UAH by 10:00 a.m. DKK, HUF, PLN by 1:00 p.m. CHF, NOK, SEK by 3:00 p.m. If the payment order is submitted after above mentioned time or on non-banking day, funds transfer will be executed one banking day later. In case of AUD, CNY, HKD, ILS, INR, JPY, NZD, QAR, SAR, SGD, TRY, ZAR currencies, no express cross-border payments may be executed. ¹OUR – a payer pays SEB Bank and other bank commission fees. Other bank commission fees are debited from the payer's account. ² SHA – a payer pays SEB Bank commission fees, the payee pays other bank commission fees, except where a fee cannot be debited from the payee's account in accordance with the rules set by the other bank. Member states are the countries of the European Union and the European Economic Area. Only shared charges (SHA) are allowed if payee‘s bank is registered in the European Union or the European Economic Area country, United Kingdom, Switzerland, Monaco, San Marino, Andorra. Cross-border payment to the countries listed above are not executed if the bank fees are paid only by the payer (OUR). Foreign currency is a currency other than the euro.

For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2800 (I–V 8.00–20.00, VI 9.00–18.00, VII 9.00–16.00) or visit a SEB bank unit of your choice.

To be able to use these services, first you need to sign an Agreement on Electronic Services

Visit a SEB bank unit of your choice and sign an Agreement on Electronic Services. Don’t forget to bring your personal ID – passport or personal identity card.

You will find all contracts, rules and terms for electronic services here.

How to connect to the banking web site?

Open the registration page of the banking web site by doing one of the following:

type https://e.seb.lt in the address box of the browser
seect "Log in" from the list "Online Services" located in the upper right corner of any page of this website.

In the opened window enter your identification code and click "Register" (at this point you can select the language: Lithuanian, English or Russian).
Type the password from the specified line of the password card or the response of the password generator.
If this is the first time you register, replace the temporary password given by the bank with a new one. Change your password regularly.

You can also log in to the banking web site using your online or mobile e-signature.

For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2800 (I–V 8.00–20.00, VI 9.00–18.00, VII 9.00–16.00) or visit a SEB bank unit of your choice.

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Internet bank instructions

Internet bank instructions

What can you do when you log in to our banking web site?