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Private

Services on the phone

Services on the phone

Take care of your needs and get advice on the phone

  • Call us at +370 5 268 2800
  • Our consultations are available round the clock seven days a week
  • The consultations are free

Have questions about the services you are using? Would like to learn more about other opportunities or discuss how to manage your money? Need to attend to several of your daily financial needs? Call us and we’ll be glad to help you anytime. You can access these services if you have signed an Agreement on Electronic Services. To do this visit a SEB bank unit of your choice.

What advice is available on the phone?

  • We advise on personal finance management.
  • We can tell you about the services available from the bank.
  • We can inform you about service provision terms and applicable rates.
  • We advise on other aspects of the bank’s services that interest you.

How to get advice on the phone?

  1. Call us at +370 5 268 2800 and choose the required service.
  2. We will ask you to confirm your identity. To do this, on your phone enter your identification code provided in the Agreement on Electronic Services and:
  • the password from your password card or password generator
    or
  • the password which you use to make calls from your phone (if you confirm your identity using this method, you can use the service of automatic checking of your account balances and transactions) 

Information on the general aspects of our services is available without identification.

Most callers don’t have to wait for more than 1 minute. If the foreseen waiting time is longer and you are calling from a cell phone, we suggest choosing the free automatic call-back option. We normally call back in less than 10 minutes.

How can we help you on the phone?

We provide detailed information about your:

  • accounts and performed transactions (you can learn the number and balance of the account, the amount of funds credited to and debited from the account, transaction dates, remittees and remitters, defined limitations, etc.)
  • saving and investment tools and the services you are using (deposits, savings-pension or life insurance agreements, securities)
  • loans and other financial liabilities (you can learn how much you have borrowed from the bank, your monthly instalments and when they have to be paid, the remaining amount payable to the bank)

We can also:

  • unblock access to the bank’s banking web site and restore your temporary password
  • accept your request to:
    • reproduce your payment card if your card has demagnetized or has been mechanically damaged, a new PIN code needs to be assigned or in other cases
    • provide a new debit card (in this case we can issue you a card if you already are our customer, at least 18 years of age and citizen of the Republic of Lithuania)
    • mail your renewed card by post
  • activate a debit or credit card issued at a bank unit or received by post
  • cancel preventive limitations applied when you pay with our issued payment cards abroad (USA, Canada, Australia, the Kingdom of Thailand, India, Sri Lanka, Kuwait, Mexico, Azerbaijan, Argentina and Cambodia)
  • change the mode or address of sending the card’s monthly statement
  • change your contact information (address, e-mail address or phone number)

For more information about the electronic services available from the bank as well as their terms and rates please call a 24/7 line at +370 5 268 2800 or visit a SEB bank unit of your choice.

The SEB Group in Lithuania has one official account on Skype. The account name is ‘SEB.Lietuvoje’.

When you call the bank on Skype, we recommend that you always use the functionality available on www.seb.lt , which allows you to connect by clicking on ‘Call SEB.Lietuvoje’ instead of using the information stored in the Skype account archive:

When you click this button to connect with the bank on Skype, you can only talk as there is no messaging or video functionality.

Please note that the staff of the SEB Group never call clients from the bank’s Skype account, never ask them to disclose confidential data or passwords and will never do so in the future.

Calls to the ‘SEB.Lietuvoje’ account on Skype are free (customers are charged for Internet access as per agreements with Internet providers).

When you call to the ‘SEB.Lietuvoje’ account on Skype, the bank provides services on the same terms as it does on the phone to number +370 5 268 2800 for private customers or +370 5 268 2822 for business customers.

Please note that you can disclose your online banking passwords, codes and other identification information only when you personally call the SEB Bank at its:

Importantly, you should always enter the information on your phone instead of dictating it verbally.

When the bank’s employees call you on the phone, they never ask you to disclose your confidential details and passwords and will never do so in the future, so if you receive such a request on the phone, please immediately report a case of telephone fraud to the bank’s 24h line +370 5 268 2800 and to the police.

Calls to these telephone numbers are recorded to ensure service quality. SEB Bank guarantees confidentiality and security of such recordings.

 


For more information about the electronic services available from the bank as well as their terms and rates please call a 24/7 line at +370 5 268 2800 or visit a SEB bank unit of your choice.

Whether you communicate with your bank account manager or use the auto-response service, the bank's phone consultations are free, but you will be charged for the call by your telecommunications operator:

Communications network Rate
Calls to number +370 5 268 2800 from a TEO fixed line anywhere in Lithuania charged at TEO's local rate
Calls from mobile to number +370 5 268 2800 charged at the rate or rate plan of the customer's telecommunications operator

 


For more information about the electronic services available from the bank as well as their terms and rates please call a 24/7 line at +370 5 268 2800 or visit a SEB bank unit of your choice.

To be able to use these services, first you need to sign an Agreement on Electronic Services

Visit a SEB bank unit of your choice and sign an Agreement on Electronic Services. Don’t forget to bring your personal ID – passport or personal identity card.

Your accounts listed in the Agreement on Electronic Services are given serial numbers, which you have to use in order to learn the balances of those accounts.

You will find all contracts, rules and terms for electronic services here.

Before you start using the service, please read the terms of provision

Description of Terms for the Provision of Banking Services on the Phone (PDF, 45 KB, in Lithuanian)


For more information about the electronic services available from the bank as well as their terms and rates please call a 24/7 line at +370 5 268 2800 or visit a SEB bank unit of your choice.

Useful

Use secure tools to identify users of electronic services:

Contact

  • "Skype" (24/7 line)
S|E|B

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