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In case of insured event

 1. Answer a few questions about what happened

Don't have access to the SEB internet bank or submitting a claim on behalf of someone else?

Submit claim as a guest

2. Add documents

Sign the requested documents with Smart-ID or mobile signature, then follow the instructions to upload them after submitting your claim.

If you don't have Smart-ID or mobile signature, you can submit the documents at any SEB branch office.

  • Medical death certificate
  • A document confirming the cause of death 
     - i.e. medical document about the course of illness or the course of death and precise diagnoses (if this information is missing on medical death certificate)
  • Other documents related to the insurance event
     - i.e. insured’s medical record, forensics reports, conclusions of expertice, police and prosecutor's office, etc
     - if a beneficiary is not nominated, please add inheritance documents (acceptance, certificate of inheritance)
  • Medical death certificate
  • Documents from the medical institution 
     - including the final diagnosis and its date, detailed medical history, diagnostic and medical tests results, prescribed treatment
  • Decision of disability and incapacity to work
    - issued by the Disability and Working Assesment Office under the Ministry of Social Security and Labour Republic of Lithuania 
  • Documents from the medical institution 
     - including the final diagnosis and its date, detailed medical history, diagnostic and medical tests results, prescribed treatment
  • Other documents related to the insurance event
     - investigation documents of legal entities, forensic or other examination conclusions and similar
  • Documents from the medical institution 
     - confirming the accident and exact date and final diagnoses
     - extract from the medical documents (epicrisis, ER reports, e-health records, etc) 
     - tests confirming the diagnoses (X-Ray, CT, MRI, Ultrasound, laboratory tests, etc), the treatment used
  • Other documents related to the insurance event
     - for example, investigation documents, judicial documents, etc
  • Documents from the medical institution 
     - confirming the accident and exact date and final diagnoses
     - extract from the medical documents (epicrisis, ER reports, e-health records, etc) 
     - tests confirming the diagnoses (X-Ray, CT, MRI, Ultrasound, laboratory tests, etc), the treatment used
  • Other documents related to the insurance event
     - for example, investigation documents, judicial documents, etc
  • Decision of Sodra to grant sickness benefit during a period of incapacity for work
    - sickness benefit due to an accident
  • Documents from the medical institution 
     - confirming the accident and exact date and final diagnoses
     - extract from the medical documents (epicrisis, ER reports, e-health records, etc) 
  • Other documents related to the insurance event
     - for example, investigation documents, judicial documents, etc
  • Treating doctor's report proving the disability is caused by illness or physical injury
  • The insured person’s health record, extracts from the medical documents, and copies of the tests performed with regard to the injury, bodily harm or illness 
  • If the insured person underwent medical treatments at the hospital within the period of coverage (specified in the application for the insurance benefit) – extracts from medical documents issued by the medical treatment institution
  • Other documents related to the insured event, if available
  •  If a traffic accident occurred – decisions of investigation institutions or police certifications, if available

Proof of sick leave or sickness benefit, depending on your employment status:

  • If you are employed and your sickness benefit is allocated and paid by Sodra: information on issued electronic sick leave certificates and Sodra decision confirming eligibility for sickness benefit.
  • If your sickness benefit is allocated and paid by an entity other than Sodra: medical certificate for absence from work, Public Employment Service or educational institution (Form No. 094/a).
  • If you are self-employed, unemployed, or temporarily working outside Lithuania: extract from the medical documents issued by the personal healthcare institution providing inpatient healthcare services.
  • Medical records and test results related to the illness or injury.
  • Other documents related to the insured event, if available (e.g., investigation reports, forensic or other examination conclusions).
  • If a traffic accident occurred – decisions of investigation institutions or police certifications, if available 
     

3. Receive an insurance benefit

After we receive your documents, we will get to work on your claim application as soon as we can. On average, it takes us 3-5 working days to make a decision. In more complex cases, it may take longer.

We are here to help you

If you have any questions about the insured event, call us at +370 5 268 2800 (I-V 8:00–20:00).