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Everyday banking questionnaire

We are exploring how people manage their financial lives today and what matters most in everyday banking. We will appreciate your answers - they will help us improve financial services and customer experience. The survey takes approximately 5 minutes, it is anonimous.

2. Do you manage your finances with one or several banks?

3. What are the main reasons you use more than one bank? (multiple answers allowed)

4. Thinking about the last 3 – 6 months, where did you most often do the following? (select one per row)

	One main app/platform	Several apps/platforms	Mostly web	Not applicable activity to me
Activity
Check balances
Make payments
Exchange currency
Save money
Track spending

5. How do you usually prefer to manage your finances?

6. When choosing where to manage the following activities, what matters most to you (select one per row)

	Price	Ease of use	Speed	Features	Real-time notification
Activity
Daily payments
Savings
Foreign currency / travel
Cards

7. Have you added a new financial app or service in the last 12 months?

8. What motivated you to add a new financial app or service? (multiple answers allowed)

9. What frustrates you most when managing currency exchange or spending abroad in your main bank? (multiple answers allowed)

10. What do you find most frustrating in managing your finances today? (multiple answers allowed)

11. If one financial app or bank could perfectly support your daily needs, what would it need to do better than today?

Everyday banking questionnaire

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