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What to do in case of an insured event

 

  • Fill in a form of a notice about the insured event in case of an accident, illness, unemployment or death

  • Submit documents proving the insured event
  • Receive an insurance benefit

Searching for information about home or foreign travel insurance?

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If you have any questions regarding the insured event,

please call us at +370 5 268 2800 (I-V 8:00–20:00)

Submitting an insured event notification form online will take only a couple of minutes

  • Fill in a form of a notice about the insured event
  • Upload medical and other documents proving the insured event
  • Receive an insurance benefit

Documents proving the event

  • Death certificate
  • Document proving the death reason, i.e. expertise of the course of illness or an extract indicating the cause of death and precise diagnosis
  • Other documents related with the insured event, i.e. insured’s medical records book and documents of the medical tests
  • If the insured died outside the territory of the Republic of Lithuania – the documents proving repatriation of the body through the state border
  • If the legal prevention institutions performed an investigation related to the insured’s death – conclusions of the legal prevention institutions
  • If a beneficiary is not nominated – the documents proving inheritance of the insurance benefit.
  • Medical documents from the healthcare institution including the approved diagnosis, anamnesis, results of the laboratory tests and  medical testing equipment, description of the prescribed treatment.
  • Decision of the Disability and Working Assesment Office under the Ministry of Social Security and Labour Republic of Lithuania regarding determination of  invalidity and incapacity to work.
  • A document have been issued by the medical institution stating the full diagnosis and the date of the diagnosis, applied treatment, full medical history.
  • Other documents related to the insurance event, if available at your disposal, e. g., investigation documents of legal entities, forensic or other examination conclusions and similar.
  • A document issued by a medical institution stating the full diagnosis, the date of event, the date of the diagnosis, the treatment used, the medical history.
  • X-ray photographies, tomograms
  • Expertise conclusions
  • Other documents related to the insurance event, if available at your disposal, for example, investigation documents, judicial documents.
  • Extracts from the medical documents about the injury circumstances, diagnosis, prescribed treatment and consequences
  • X-ray photographies, tomograms
  • Approved copies of the entries in the medical documents made by a radiologist
  • Expertise conclusions
  • Photos (if you submit pictures of any scars, other damage to the skin surface, the ruler should be visible next to an item of evidence being photographed enabling to measure the size of such scar or any other damage to the skin)
  • Other documents proving the accident (trauma).
  • In accordance with the procedure establisched by laws of the Republic of Lithuania a certificate of incapacity for work issued by a medical institution as well as a decision of Sodra to grant sickness benefit during a period of incapacity for work, or a certificate of Sodra on paid benefits.
  • A detailed medical record issued by the medical institution, certifying the fact and date of the accident, stating the final diagnosis, the treatment applied an its course and the result of the treatment.
  • A detailed description of the tests supporting the diagtnozis as well as the radiological examination data. A detailed extract of medical records from an inpatient treatment facility if hospital treatment was required.
  • If available, please to provide other documents related to the insured event, such as documents of an investigation conducted by law enforcement authorities, conlusion of forensic and / or other examinations, etc.
  • Treating doctor's report, proving the health disorder caused by illness or physical injury
  • Insured’s person’s health record, extracts from the medical documents and copies of tests performed with regard to the injury, bodily harm or illness 
  • Extracts from medical documents issued by the medical treatment institution, if within the period of coverage, specified in the application for the insurance benefit, the insured person underwent the medical treatment at the hospital
  • Other documents related with the insured event (if the insured person has a right to use them), as well as – decisions of the research institutions or certifications of the legal prevention institutions, if a traffic accident occurred.

If a sickness allowance is allocated and paid to the insured person by the territorial units of the Board of State Social Insurance Fund (hereinafter referred to as Sodra):

  • Spreadsheet available in the  Electronic Citizen Service System (hereinafter referred to as EGAS) of Sodra, including the data of the electronic sick leave certificates issued to insured person and notifications on the  sickness allowance allocation
  • Insured person’s health record and originals or approved copies of the tests performed with regard to injury, bodily harm or illness
  • Other documents related with the insured event (if the insured has a right to use thereof), as well as decisions of the investigation institutions and the police certifications if a traffic accident occurred.

If a sickness allowance is allocated and paid to the insured person by other entities than the territorial units of Sodra:

  • Medical certificate for absence from work, labour exchange or educational institution (form No. 094/a)
  • Insured person’s health record and originals or approved copies of the tests performed with regard to injury, bodily harm or illness
  • Other documents related with the insured event (if the insured has a right to use thereof), as well as decisions of the investigation institutions and the police certifications if atraffic accident occurred.

For self-employed persons, unemployed persons and persons temporarily working outside Lithuania:

  • Extract from the medical documents issued by the personal healthcare institution, offering inpatient personal healthcare services
  • Insured person’s health record and originals or approved copies of the tests performed with regard to injury, bodily harm or illness
  • Other documents related with the insured event (if the insured has a right to use thereof), as well as decisions of the investigation institutions and the police certifications if a traffic accident occurred
  • Documents proving the start date of the employment contract (copy of the employment contract) and the end date, indicating the end date of the employment contract and the employment contract termination basis, e.g. employment contract, employer’s decree, certification from Sodra or from the employer, etc.
  • Official written proposal on the employment contract termination registered by the company and signed by the administration, if the contract is terminated by consent between the parties
  • Reminder for job seekers, proving that the insured person is registered with the labour exchange as an unemployed person
  • Within the insurance benefit payment period, a confirmation sent by the insured person by email that he/she did not sign any employment contract (the insured person, who submitted an application for damage compensation on monthly basis must send such confirmation by email directly to ADB „Gjensidige“  zalos@gjensidige.lt)

A notice about the insured event can be submitted at any unit of the bank

In certain cases, e.g., if you are not SEB Internet bank user or do not have qualified signing app "Smart-ID", or mobile signature, you can submit a notice about the event at any unit of the bank.

  • Register for a meeting
  • Visit the unit of the bank and submit all required documents
  • Receive an insurance benefit

In certain cases, e.g., if you are not SEB Internet bank user or do not have qualified signing app "Smart-ID", or mobile signature, you can submit a notice about the event at any unit of the bank.

What to do if an insured event occurs while your home or foreign travel is covered by insurance?

  • Immediately inform relevant authorities (the police, the fire and rescue service or the manager of the house, etc.) about the event. 
  • Submit an application for indemnity 24/7 on the webpage www.savasld.lt
    If you have any questions about registering the event, call AB “Lietuvos draudimas” at 1828
  • Never start repair without the consent of insurer

At the time convenient for you, valuators from Lietuvos Draudimas will come to see the damaged assets, or the damage issue will be resolved by phone. Be sure to keep the damaged asset until Lietuvos Draudimas valuator’s visit.

In case of theft, for a meeting with valuators remember to have the following documents:

  • document issued by police evidencing the event (if available);
  • list of stolen and/or damaged items.
     
  • Immediately inform relevant authorities (the police, the fire and rescue service or the manager of the house) about the event
  • In case of occurrence of an insured event, please contact
    OPS LT
    Tel. +370 5 232 2500
    E-mail: seb@ops24.eu
    You can also report the event online at www.ezalos.lt 

Travel documentary evidence (e.g., travel tickets bearing the traveller’s name, statement of a bank account, tour operator’s confirmation/agreements, etc.) may in all cases be provided as copies.  Original copies may be required at the insurer’s separate request.

Documents and deadlines for the registration of an insured event