Withdrawal from a financial service agreement

If you have concluded a financial services agreement remotely (via internet bank or the mobile app), you have the right to withdraw from the agreement within 14 days of the date on which it was concluded.

When exercising your right of withdrawal, please note that the applicable conditions, limitations, and consequences may vary depending on the product. Product-specific information is provided below to help you understand the rules that apply in each case.

Internet bank agreement:

• Without a valid internet bank agreement, you will no longer be able to confirm payments using the 3‑D Secure authentication method.
• If you also use SEB internet bank for business, terminating your private internet bank agreement will result in losing access to internet bank for business.
• If you terminate the internet bank agreement via the SEB mobile app, please indicate your internet bank username in the application.

Bank account agreement:

• The account cannot be closed if it is linked to another agreement or subject to any restrictions.
• Before submitting your withdrawal request, please transfer any remaining funds from the account.
• You may be charged for services that have already been provided before the withdrawal takes effect.
• Your withdrawal request may not be processed if there are outstanding obligations, restrictions imposed by the bank or third parties, or other legal limitations relating to the account or any linked agreements.
• After withdrawal, the account and related statements will no longer be available in the internet bank. Please save any required documents and data in advance.

Leasing agreement: 

• If the agreement has been signed by another co-borrower (for example, your spouse), they must also submit a withdrawal request before the withdrawal period expires. After you submit your withdrawal request, a bank representative will contact you and provide further information.
• If, prior to your termination of the leasing agreement, a purchase and sale agreement with the seller of the asset you selected has not yet been concluded, you are not required to make payments under the leasing agreement.
• If the purchase and sale agreement has already been concluded, but the seller has not yet transferred the leased asset to you, you must pay us the outstanding (residual) value of the asset specified in the lease agreement’s payment schedule and the interest calculated on this amount within 30 calendar days from the date of termination of the leasing agreement. Upon receipt of this amount, we will send you and the seller a confirmation within 5 business days that we are transferring to you all of SEB Bank’s rights and obligations as the buyer under the purchase and sale agreement.
• If the leased asset has been transferred to you, you must pay us the outstanding (residual) value of the asset, as specified in the payment schedule attached to the leasing agreement, along with interest calculated up to the date of payment, within 30 calendar days of the date of termination of the leasing agreement. Once this amount has been paid, the leased asset will become your property.

Term deposit agreement:

• The deposit amount will be returned to the linked account without interest.

Savings deposit agreement:

• The deposit amount will be returned to the linked account.

Debit card agreement:

• Card issuance and delivery fees are non-refundable if you withdraw from the agreement.

Credit card agreement:

• Before submitting your withdrawal request from a credit card agreement, please consider you have to repay any credit already used.
• Card issuance and delivery fees are non-refundable if you withdraw from the agreement.