This is a unique remote family doctor consultation service that enables you to quickly and conveniently receive a personalised consultation from medical professionals in case of health issues or complaints, when urgent medical assistance is required while travelling abroad.
During the consultation, you can discuss health issues, ailments or the first symptoms of a condition. If necessary and appropriate, at the doctor’s discretion, essential medicines may be prescribed (issuance or renewal of an e-prescription), referrals for further diagnostic tests may be issued, or referrals to other medical specialists may be provided.
From now on, taking care of your health while travelling is even more convenient
- Urgent family doctor assistance while travelling abroad
- Save time – avoid the hassle of searching for medical facilities abroad
- Consultations provided by professional and experienced doctors in your native (or another selected) language
- Prescription of medicines, issuance and renewal of e-prescriptions at the doctor’s discretion
- Consultations available 7 days a week from 8:00 to 20:00 (including public holidays)
Frequently Asked Questions
You can register for a remote family doctor consultation if:
- you experience health issues while travelling abroad;
- you have health-related disorders, complaints or acute conditions (e.g. sore throat, cold, fever, dizziness, weakness, urinary tract infection, etc.);
- you have non-urgent medical issues that do not require a physical examination;
- due to your condition, it is difficult to physically visit a medical institution and urgent medical assistance (a doctor’s consultation) is required.
You must first pay for remote family doctor consultation services upfront (i.e. at the time of ordering the service). Then, no later than within 30 calendar days, you need to report the insured event (the incurred expenses) and submit a request for reimbursement.
This can be done easily and conveniently:
- online at www.ezalos.lt;
- by phone at +370 5 232 2500 (available 24/7);
- or by e-mail at seb@ops24.lt.
If you register for a remote consultation due to health issues, the expenses incurred for remote consultations will be reimbursed in accordance with the Travel Insurance terms applicable to SEB cardholders, under the medical expenses insurance option.
This service is available to all SEB credit cardholders and their family members travelling together.
Need advice?
If you have any questions, please contact the assistance company OPS International by phone at +370 5 232 2500 (24/7) or send your enquiry by e-mail to seb@ops24.eu.
