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Smart-ID Application (App)
This application (app) is available to you free of charge. You may download it to your smartphone or computer and connect to the Internet Bank or approve transactions. After downloading the app on your smartphone, you may create your account via the Internet by using your current identification tool – a password card, Digipass, mobile or electronic signature.
The new identification tool was created by the Estonian IT company “SK ID Solutions“.
About Smart-ID
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Simple
You may download the Smart-ID app free of charge from the Google Play store or App Store.
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Convenient
You just need to have a smartphone to connect to the Internet Bank.
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Secure
You will login using the PIN codes created by you.
Smart-ID can be used to:
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Use the Smart-ID Basic level. It will be automatically assigned at the moment of registration when you login with the password card or generator. For more information |
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Additional opportunity for users of the Smart-ID level. It will be automatically assigned at the moment of registration when you login with the mobile signature. For more information |
More information about the Smart-ID is available on the official webiste www.smart-id.com.
How to use?
How to start using the Smart-ID app?
For holders of the electronic or mobile signature |
For holders of the password card or Digipass
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1. Download the app from the Google Play store or App Store |
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| 2. After opening the app, choose registration in Lithuania | |
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3. Click the Mobile Signature button, enter your telephone number and contacts
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3. Click the SEB button and enter
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4. Enter your personal code |
4. Enter your identification code |
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5. Confirm your identity by the electronic or mobile signature |
5. Connect with your login tool |
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6. Create a PIN1 code |
6. Familiarise yourself with the data transfer rules. If you agree, confirm the data transfer |
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7. Create a PIN2 code |
7. Create the PIN1 and PIN2 codes |
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8. Confirm by the electronic or mobile signature that you have created a certificate |
8. Ensure and confirm that your data is displayed on your smartphone’s screen |
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9. Confirm the PIN1 code |
9. Familiarise yourself with the rules and confirm |
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10. Confirm the PIN2 code |
10. Confirm the PIN1 and PIN2 codes |
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If you are willing to use the Smart-ID in several smart devices, you need to download the app to every smart device and register your account separately.
How to connect to the Internet Bank for the first time?
- Open the Internet Bank website e.seb.lt.
- Choose the Smart-ID identification method, enter you identification code and click the Continue button.
- Control code will be displayed on the screen, and it must coincide with the control code appearing on your smartphone’s screen. If the codes coincide, click the Continue button.
- Activate the Smart-ID account: select a standard tool for login to the Internet Bank and enter your identification code again.
- Enter you passwords in the appearing window.
- Verify data and confirm your settings.
- Now you may connect to the Internet Bank with the Smart-ID.
F.A.Q.
Frequently asked questions
Who may use the Smart-ID app?
The app may be used by any person of full age of the Republic of Lithuania.
What is the difference between the Smart-ID app and the mobile signature?
The Smart-ID app is an alternative method for connecting to the Internet Bank. The Smart-ID app may be more convenient when staying abroad: it will be enough to have the Internet connection in you mobile phone (Wi-Fi or Mobile Internet) if you are willing to execute any banking transaction. If you use the mobile signature, each time SMS is being sent, the receipt hereof may be protracted. We would like to draw your attention that mobile communication operators may apply additional fees for the mobile Internet abroad.
Why do I need two PIN codes? When each PIN code is used?
Two PIN codes are used for security purposes. The first PIN code (PIN1 code) is used to connect to the Internet Bank, the second (PIN2) code is used for signature and for the document confirmation.
May I use the Smart-ID app abroad?
Yes, if you have access to wireless (Wi-Fi) or mobile Internet. We would like to draw your attention that your mobile communication operator may apply the additional fees for the mobile communication.
I have two phones, may I use the Smart-ID app on both?
Yes.
If I am willing to create a Smart-ID account, which button (the SEB button or the mobile signature button) do I need to press?
If you are a user of the mobile or electronic signature select the mobile or electronic signature identification method in the app. This will enable you to create the Smart-ID account to be equalled to the electronic signature.
If you use the password generator or code generator, click the SEB button in the app – this will enable you to create the Smart-ID Basic level account.
How a user of the Smart-ID app can connect to the SEB Internet Bank for the first time?
If the Smart-ID Basic level account was assigned to you, each new mobile device must be additionally activated. If you connect to the Internet Bank using the Smart-ID on your smart device (account to be activated on the smartphone) enter the PIN1 code. After completion of this step, activate a new account – login with the previously used tool (the password card, generator, mobile or electronic signature).
If you are assigned to the Smart-ID level account, any additional registration in the Internet Bank is unnecessary.
What changes may occur if I would like to return to the previously used tools?
If you are a user of the password card and used it for the Smart-ID Basic activation till 2017-07-12, some transactions are limited: if you are willing to login with such password card you will be able to review the account balance, pay your utility bills, transfer money to your accounts.
If you are a user of the password generator, the mobile or electronic signature– you will not experience any changes, i.e. you will be able to use the above tool to connect to the Internet Bank and perform the transactions.
How do I login to the SEB Internet Bank with the Smart-ID?
If you are willing to login to the Internet Bank, enter your identification code on the Internet Bank login page and select the Smart-ID identification method. A message will appear on your phone screen and you will be requested to enter the PIN1 code (users of the Android operational system will have to unlock their phones). After entering the PIN1 code, you will login to the Internet Bank.
How do I confirm a transaction?
If you connected to the Internet Bank with the Smart-ID, click the Confirm button. A message requesting you to enter the PIN2 code will appear on your phone (or palm computer) screen. After entering it, you will confirm the transaction.
What steps do I need to take if my login is blocked?
You will have 3 attempts to enter your PIN code (PIN1 or PIN2). If you enter an incorrect PIN code for the first time, your account will be temporarily blocked for 3 hours, for the second time – 24 hours. If you failed to remember your PIN code for the third time – the account will be blocked. You will need to create a new account and to delete the existing account.
If you are a user of the password generator, mobile or electronic signature, you will need to create a new account. If you are a user of the password card and used it to activate Smart-ID Basic till 2017-07-12, you will need to obtain a new login tool: the password generator or mobile signature.
I have bought a new phone, how do I use the Smart-ID?
Do not delete the app from your old phone. Primarily, you need to download the Smart-ID app to the new phone and to create an account. Then obtain a proof that your old phone has access to the Internet (WiFi). By using the new Smart-ID Basic account, you may login to the Internet Bank. The new login method may be selected if your account is already activated. If you do not have any plans to use the old phone in the near future, after activation of the new account, delete the Smart-ID app from the old phone.
Delete the existing account from your phone in the self-service portal smart-id.com or by calling the Smart-ID Call Centre at +370 37 281 040.
If my phone is lost, what steps do I need to take?
Delete the existing account from your phone in the self-service portal, on website www.smart-id.com or by calling the Smart-ID Call Centre at +370 37 281 040.
Create a new account on your smart device. If until today, you are a user of the password card, our bank consultants at any unit of the bank will create a new account in the near future. Until such date, the new account for login purposes may be activated only if you are issued the password generator or use the mobile signature.
What steps do I need to take if I forgot the PIN codes?
The PIN codes are known only to you, thus in such case you need to create a new account. You may delete your current account from the app.
If you are a user of the mobile signature or a holder of the password generator, you will need to create a new account. If until today, you are a user of the password card, you may visit any unit of the bank and create a new account. If you are willing to get access immediately – you may obtain a mobile signature at your mobile communication operators store or you may be issued the password generator at any unit of the bank.
How do I remove the Smart-ID account?
If you have access to the phone, you may remove the account from the phone. The accounts are remotely handled by smart-id.com. You may also remove it by calling the Smart-ID Call Centre at +370 372 81 040.
How do I refuse of the possibility to login by using the Smart-ID app?
If the Smart-ID Basic level account is installed on your smart device, after login to the Internet Bank select menu item Settings -> E. / M. signature. At the bottom of the page, delete the tick mark beside the option Smart-ID Basic.
If you have the Smart-ID level account – delete the tick mark beside the E. signature option. Confirm the terms. We would like to draw your attention that if you are willing to refuse of a possibility to login by using the Smart-ID, you need to login with other tools, i.e. the password generator and mobile signature.
Electronic / Mobile signature
If you are willing to use an electronic/mobile signature, you need to sign an Electronic Service Agreement and visit your mobile communication operator’s branch. You will need to submit your password or your personal identity card.
The electronic/mobile signature is an electronic equivalent of a personal ID document (e.g. passport) or regular signature, which is created using secure electronic signature tools for identification purposes and for confirmation of authenticity of the signed documents.
The electronic signature guarantees a secure, fast and convenient:
- login to the Internet Bank
- confirmation of any payment transactions and documents submitted to the bank
- confirmation of your identity in electronic systems of other financial services providers, telecommunication companies and government institutions (the State Social Insurance Fund Board, Centre of Registers, State Tax Inspectorate, etc.).
How to use?
To log in for the first time
If you are a user of the Internet Bank:
- login to the Internet Bank with the password card or with the Digipass
- select Settings → E. / M. signature from the top menu
- specify the electronic signature tool to be used from this date
- finish your work session with the Internet Bank and login again with the electronic signature tool.
If you are not the user of the Internet Bank, we invite you to visit any unit of AB SEB bankas and to sign the Electronic Service Agreement.
Digipass
If you are willing to use the SEB Internet Bank, you have to sign an Electronic Service Agreement. You can do that by visiting any unit of AB SEB bankas, and you will be required to submit your passport or your personal identity card.
At the bank unit, you will be able to select any identification tool to be used by you – a password card or an electronic password generator. You do not need to order the identification tool in advance.
Digipass is protected with a PIN code that is known only to you. When you log in to the Internet Bank, the password generator every time will create a new password. It is a very handy and small (4.5 X 7 X 1 cm) device, the size of a key ring.
We offer our visually impaired customers to use a special sound generator, which uses voice to announce the generated password.
How to use?
How to activate the digipass?
If you switch the generator for the first time, you will be required to enter a NEW PIN and 5 dashes will appear on the screen.
- Create and enter a 5-digit passcode (a PIN code).
- When a message PIN CONFIRM appears on the screen, enter the same 5-digit passcode again.
- When a message NEW PIN CONFIRM appears on the screen, the generator is ready for work.
It will be your generator PIN code — you will have to enter it every time when connecting to the Internet Bank. If you enter a correct PIN, 7 dashes will appear on the screen.
How to log in to the Internet Bank?
- Open the Internet Bank website e.seb.lt.
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Enter your identification code and click Continue.
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Enter the password created by you in the password field.
- Switch on the generator by clicking on ◄ button and enter the generator PIN code— 7 dashes will appear on the screen.
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Enter the code in the generator that appears on the registration window of the bank website.
- You will see a code on the generator screen to be entered in the Internet Bank field password generator’s response, and click Log in.
Password Card
Password card issuance or replacement has been suspended since 25 February 2019.
How to use?
How to connect to the Internet Bank?
- Open the Internet Bank website e.seb.lt.
- On this login screen, enter your identification code and click Continue.
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Enter your password in the password field on the next login screen.
When logging for the first time, enter you temporary password specified in the Agreement signed by you at the bank unit. The temporary password is specified in section Identification Data of the Bank Service User.
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On the screen, you will see a number that seems written by hand – select a relevant password from the password card and click login.
In this sample, you need to select the 4th code from the password card.
If a digit of whole number is unreadable, click on this digit and select Pronounce the value of the digit.
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If you login for the first time, the system will request you to change your temporary password. On this screen, you will need to replace the temporary password by a new password to be used continuously. The password must consist of at least 6 characters (letters and / or digits).
In the Old Password field, re-enter your temporary password from the Electronic Service Agreement, and specify the new password in the New Password field to be used continuously. In the New Password (re-enter) field you will need to re-enter the new password and click the Change Password field.
