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Smart-ID is a free app that serves as a proof of identity (just like M-signature or code calculator) and allows you to connect to the SEB internet bank, confirm payments and sign digital documents. The app is available to all our customers from the age of 7, who have a smartphone or tablet with internet connection.

 

Download the app

 

 

Smart-ID app is developed by our cooperation partner SK ID Solutions. With more than 2.9 million active users throughout the Baltics the app is the most popular solution for internet bank authentication.

 

 

 

Setting up Smart-ID

 

With eID card or passport using biometrics

  • Done remotely
  • Sets up app’s full version
  • Available if you’ve been a Smart-ID user before

Online instructions (on SK ID Solutions web)

 

With electronic or mobile signature

  • Done remotely
  • Sets up app’s full version
  • Available for new users and for repeated setup

Online instructions (on SK ID Solutions web)

 

With eID card and card reader

  • Done remotely
  • Sets up app’s full version
  • Available for new users and for repeated setup

Online instructions (on SK ID Solutions web)

With a code calculator

  • Done remotely
  • Sets up app’s limited version (Basic account)
  • Available for new users and for repeated setup

Instructions

 

With an existing Smart-ID in a previous phone

  • Done remotely
  • Sets up app’s limited version (Basic account)
  • Available if Smart-ID app has not been deleted from previous phone

Instructions

 

In a branch

  • Sets up app’s full version for adults, but limited version (Basic) for minors
  • Available for new users and for repeated setup
  • Free for minors and first time users (repeated setup for adults in a branch has a setup cost according pricelist)

Book a meeting

Children and teenagers from the age of 7 to 17 can set-up Smart-ID by themeslves if they have an active code calculator. If code calculator is not available, setup in a branch is free of charge. Please note that minors need to visit the branch together with a legal guardian.

 

 

 

Smart-ID levels and possibilities

Recommended: Smart-ID full access account

Can be used to securely connect to internet bank, confirm payments, access third party service providers and sign online documents.

Smart-ID limited access account (Basic)

Can be used only to securely log in to internet bank and confirm payments.

Learn more about levels and how to upgrade Basic to full version on SK ID Solutions webpage.

 

 

 

Using Smart-ID

Connect to the SEB internet bank

  1. On the internet bank login screen, select authentication method "Smart-ID";
  2. Enter your internet bank’s User ID and personal identity number;
  3. Press "Log in";
  4. Open the Smart-ID app on your phone (if it’s not prompted automatically). Carefully make sure that the code in the internet bank matches the one visible in Smart-ID app, then enter the PIN1 code;
  5. If the PIN1 code was entered correctly, the internet bank will automatically open in a few seconds.

Confirm payments and applications

  1. Fill in the payment form, press the "Sign electronically" button;
  2. Open the Smart-ID app on your phone (if it’s not prompted automatically). Carefully make sure that the code in the internet bank matches the one visible in Smart-ID app, then enter the PIN2 code;
  3. If the PIN2 code was entered correctly, payment confirmation will automatically appear in a few seconds.

Attention! In Smart-ID app always carefully read the text under the control code – it says what action is waiting for the confirmation.

 

 

 

Blocked Smart-ID

To prevent your funds and data from potential fraud, your Smart-ID account will be blocked in the following cases:

1

If the PIN is entered incorrectly three times in a row, the account will be blocked for three hours.

2

If the PIN is again entered incorrectly three more times in a row after the three hour block expires, the account will be blocked for 24 hours.

3

If the PIN is again entered incorrectly three more times in a row (nine times consecutively) after the 24 hour block expires, the account will be blocked permanently for security of your funds and data. To continue using Smart-ID, you will need to delete your account from the device and set it up again.

 

 

 

Frequently asked questions

General questions

For general questions about Smart-ID security, use and other topics, please visit the official website of our cooperation partner and app’s developer SK ID Solutions.

To the Smart-ID website ->

Questions specific to SEB

1. What should I do if I am a customer of two banks?

You can use a single Smart-ID account to connect to and confirm transactions in other banks as well. There might be different additional steps or actions for different banks, but in general the respective bank will automatically send a confirmation prompt to your Smart-ID when you are logging in or making transactions.

2. Can I also use Smart-ID to access the company's internet bank?

Yes, if you use Smart-ID to access your private internet bank, you can also connect to the company’s internet bank. Just make sure that you first connect to your private internet bank after setting up the Smart-ID.

3. How can I stop using the Smart-ID app for SEB?

If you don’t use Smart-ID for authentication in other banks, you can simply delete the Smart-ID account and uninstall the app from your phone or tablet. Just make sure that you have other authentication tools available so you can still access the internet bank and confirm transactions, for example a code calculator or M-signature.

 

Electronic / Mobile signature

If you are willing to use an electronic/mobile signature, you need to sign an Electronic Service Agreement and visit your mobile communication operator’s branch. You will need to submit your password or your personal identity card.

The electronic/mobile signature is an electronic equivalent of a personal ID document (e.g. passport) or regular signature, which is created using secure electronic signature tools for identification purposes and for confirmation of authenticity of the signed documents.

The electronic signature guarantees a secure, fast and convenient:

  • login to the Internet Bank
  • confirmation of any payment transactions and documents submitted to the bank
  • confirmation of your identity in electronic systems of  other financial services providers, telecommunication companies and government institutions (the State Social Insurance Fund Board, Centre of Registers, State Tax Inspectorate, etc.).

How to use?

To log in for the first time

If you are a user of the Internet Bank:

  1. login to the Internet Bank with the password card or with the Digipass
  2. select Settings  E. / M. signature from the top menu
  3. specify the electronic signature tool to be used from this date
  4. finish your work session with the Internet Bank and login again with the electronic signature tool.



If you are not the user of the Internet Bank, we invite you to visit any unit of AB SEB bankas and to sign the Electronic Service Agreement.

Digipass

If you are willing to use the SEB Internet Bank, you have to sign an Electronic Service Agreement. You can do that by visiting any unit of AB SEB bankas, and you will be required to submit your passport or your personal identity card.

At the bank unit, you can get an electronic password generator. You do not need to order the identification tool in advance.

Digipass is protected with a PIN code that is known only to you. When you log in to the Internet Bank, the password generator every time will create a new password. It is a very handy and small (4.5 X 7 X 1 cm) device, the size of a key ring.

We offer our visually impaired customers to use a special sound generator, which uses voice to announce the generated password.

How to use?

How to activate the digipass?

If you switch the generator for the first time, you will be required to enter a NEW PIN and 5 dashes will appear on the screen.

  1. Create and enter a 5-digit passcode (a PIN code).
  2. When a message PIN CONFIRM appears on the screen, enter the same 5-digit passcode again.
  3. When a message NEW PIN CONFIRM appears on the screen, the generator is ready for work.

It will be your generator PIN code — you will have to enter it every time when connecting to the Internet Bank. If you enter a correct PIN, 7 dashes will appear on the screen.

How to log in to the Internet Bank?

  1. Open the Internet Bank website e.seb.lt.
  2. Enter your identification code and click Continue.


     
  3. Enter the password created by you in the password field.


     
  4. Switch on the generator by clicking on ◄ button  and enter the generator PIN code— 7 dashes will appear on the screen.
  5. Enter the code in the generator that appears on the registration window of the bank website.


     
  6. You will see a code on the generator screen to be entered in the Internet Bank field password generator’s response, and click Log in.

 

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