The app may be used by any person of full age of the Republic of Lithuania.

The Smart-ID app is an alternative method for connecting to the Internet Bank. The Smart-ID app may be more convenient when staying abroad: it will be enough to have the Internet connection in you mobile phone (Wi-Fi or Mobile Internet) if you are willing to execute any banking transaction. If you use the mobile signature, each time SMS is being sent, the receipt hereof may be protracted. We would like to draw your attention that mobile communication operators may apply additional fees for the mobile Internet abroad.

Two PIN codes are used for security purposes. The first PIN code (PIN1 code) is used to connect to the Internet Bank, the second (PIN2) code is used for signature and for the document confirmation.

Yes, if you have access to wireless (Wi-Fi) or mobile Internet.  We would like to draw your attention that your mobile communication operator may apply the additional fees for the mobile communication.

Yes.

If you are a user of the mobile or electronic signature select the mobile or electronic signature identification method in the app. This will enable you to create the Smart-ID account to be equalled to the electronic signature.

If you use the password generator or code generator, click the SEB button in the app – this will enable you to create the Smart-ID Basic level account.

If you are a user of the password generator, the mobile or electronic signature– you will not experience any changes, i.e. you will be able to use the above tool to connect to the Internet Bank and perform the transactions.

If you are willing to login to the Internet Bank, enter your identification code on the Internet Bank login page and select the Smart-ID identification method. A message will appear on your phone screen and you will be requested to enter the PIN1 code.  After entering the PIN1 code, you will login to the Internet Bank.

If you connected to the Internet Bank with the Smart-ID, click the Confirm button. A message requesting you to enter the PIN2 code will appear on your phone (or palm computer) screen. After entering it, you will confirm the transaction.

You will have 3 attempts to enter your PIN code (PIN1 or PIN2). If you enter an incorrect PIN code for the first time, your account will be temporarily blocked for 3 hours, for the second time – 24 hours. If you failed to remember your PIN code for the third time – the account will be blocked. You will need to create a new account and to delete the existing account.

If you are a user of the password generator, mobile or electronic signature, you will need to create a new account. If you are a user of the password card and used it to activate Smart-ID Basic till 2017-07-12, you will need to obtain a new login tool: the password generator or mobile signature.

Do not delete the app from your old phone.  Primarily, you need to download the Smart-ID app to the new phone and to create an account. Then obtain a proof that your old phone has access to the Internet (WiFi). By using the new Smart-ID Basic account, you may login to the Internet Bank. The new login method may be selected if your account is already activated. If you do not have any plans to use the old phone in the near future, after activation of the new account, delete the Smart-ID app from the old phone.

Delete the existing account from your phone in the self-service portal smart-id.com or by calling the Smart-ID Call Centre at  +370 37 281 040.

Delete the existing account from your phone in the self-service portal, on website www.smart-id.com or by calling the Smart-ID Call Centre at  +370 37 281 040.

Create a new account on your smart device. If until today, you are a user of the password card, our bank consultants at any unit of the bank will create a new account in the near future. Until such date, the new account for login purposes may be activated only if you are issued the password generator or use the mobile signature.

The PIN codes are known only to you, thus in such case you need to create a new account. You may delete your current account from the app.

If you are a user of the mobile signature or a holder of the password generator, you will need to create a new account. If until today, you are a user of the password card, you may visit any unit of the bank and create a new account.  If you are willing to get access immediately – you may obtain a mobile signature at your mobile communication operators store or you may be issued the password generator at any unit of the bank.

If you have access to the phone, you may remove the account from the phone. The accounts are remotely handled by smart-id.com. You may also remove it by calling the Smart-ID Call Centre at +370 372 81 040.

If the Smart-ID Basic level account is installed on your smart device, after login to the Internet Bank select menu item Settings -> E.  / M. signature.  At the bottom of the page, delete the tick mark beside the option Smart-ID Basic.

If you have the Smart-ID level account – delete the tick mark beside the E. signature option. Confirm the terms. We would like to draw your attention that if you are willing to refuse of a possibility to login by using the Smart-ID, you need to login with other tools, i.e. the password generator and mobile signature.