In Business Services, we work at the heart of the action – carrying out customer deliveries, no matter the products they buy, the services they use, or their locations. At the forefront of modern process engineering, we design smart and sustainable processes – always with the customer in mind. You may call it the engine of the bank, an essential and complex part of the business.
Working at the heart of the action
If you find your next job in Business Services, you will join a thriving function of SEB with an extensive change agenda, complex challenges, and endless opportunities to develop.
Together we enable the customer journey, invent tomorrow’s processes and create client satisfaction above all. Find out more about what it means to work at the heart of the action in the videos and employee stories below.
Great place to learn about banking from the ground up
“Once the sale is completed, our job starts. We work with the bank’s deliveries every day and make sure everything works,” says Christina Norrbring, who heads the Business Services unit and is leading SEB’s automation journey.
Meet your future colleagues
Einaras Petniūnas
Business Analyst at SEB Global Services
“There are certainly many opportunities in SEB, you just have to embrace them and be open to change. All I had to do was to subscribe to the internal job openings newsletter.”
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Greta Pocė
Team Manager at the SEB Group's Payables Accounting Countries unit
“I like the Scandinavian work culture cherished in the SEB Global Service Centre. Work-life balance, open communication between colleagues and managers, and encouragement to develop and discover one's own talents are very important at SEB.”
Read more
Mantvydas Lukauskas
Business Analyst at SEB Global Services
“If I excel at one function, I look for more opportunities to take on additional responsibilities. That's how natural progression works. If you're interested and eager to learn and do more, you will eventually find yourself in new roles.”
Read more
Benefits and compensation
Joining SEB gives you access to convenient benefits for all life situations. We have a broad and diversified offering where we care for your wellbeing as well as your development and career.
Get career tips from SEB Jobcast
SEB is in an exciting digital transformation – and the journey has only just begun! Sit back and listen as tech representatives from SEB talk about the various career opportunities within the bank and what you can expect from working with us.
Christina Norrbring
Head of Business Services
Great place to learn about banking from the ground up
“Once the sale is completed, our job starts. We work with the bank’s deliveries every day and make sure everything works,” says Christina Norrbring, who heads the Business Services unit and is leading SEB’s automation journey.
Christina Norrbring has a long career at SEB and has moved among various parts of the bank’s operations. She joined SEB in 2008 in the Technology division, where she was in charge of 1,200 employees in IT development. After just over a decade, she became head of business development for the Swedish banking division, Corporate & Private Customers.
She has now gone over to the Business Services unit, where she leads some 1,700 employees. They are the link between customers and the bank and make sure that all practical matters work surrounding loans, handling of funds, trading settlements, customer reports and enquiries from authorities.
“We work with all of the bank’s customer segments in all countries and in all markets,” she says. “Our largest units are in Riga, Vilnius, Stockholm, and Singapore. Business Services is an essential part of the customer delivery and a great place to learn banking for real.”
As head of Business Services, Christina is leading the work with SEB’s automation journey. This entails fully automated processes as far as possible, where customers’ transactions can be performed directly without manual handling by the bank’s employees. This transformation is being conducted with the help of robot programming and to a growing extent with machine learning and AI.
The aim is to improve the customer experience, shorten lead times and increase accessibility 24 hours a day.
“Of course, there are complex matters that require human dialogue. But in many cases, customers expect a greater amount of automation,” Christina explains. “A customer applying for a home mortgage does not want to wait for manual handling, but instead wants an answer immediately to be able to cancel, refinance or pay off a loan on their own. The same goes for businesses. They don’t want to have to call someone to get a report on their bank data or make a change to their banking arrangement.”
Greater automation also reduces the risk for errors. The more manual work that is done, the higher the risk is for an error.
How is it working for a bank?
It’s not at all like people think. Now I have had the good fortune to be part of the transformation that the entire banking sector is currently undergoing, with digitalisation as the main driver. It’s very exciting! Since I have worked in various parts of the bank, I have also had the opportunity to see this development from many perspectives.
It also adds an extra dimension to work in a societally essential company that plays a vital role in keeping the wheels of the economy rolling. It’s stimulating to feel a sense of purpose of why you go to work.
What advice would you give yourself as a younger person?
Take it a little easy. It’s not important to have your career crystal-clear and charted out. On the contrary: Take opportunities as they come but be cognizant of what energises you and not only what others think is important. Trust your instincts and don’t be afraid to try something new.
If you want to work for a bank, Business Services is a great place. Here you get insight into the bank’s entire customer deliver and all its business processes.
Einaras Petriūnas
Business Analyst at SEB Global Services centre
Einaras journey of seizing opportunities within the company
Einaras, who currently works as a Business Analyst at SEB Global Services centre in Vilnius, has an inspiring career story. After graduating from Klaipėda Stasys Šimkus Conservatoire and playing piano and accordion for about 15 years, he decided to switch to political science studies at Vilnius University. After joining SEB, he kept on searching for a desired career path: during his three years at SEB Global Services, he has changed several positions and is currently responsible for process improvement and efficiency in Transactional Banking Services.
Why did you decide to change your career path?
It had been about a year and a half of working at SEB when I started thinking about a career change. During the last three years, I have changed four positions, because I realised I wanted to challenge myself and gain more knowledge. I have never set out to make my CV look perfect – for me, it is all about what I will obtain from a particular work experience and where it will take me. When I realised how big was the share of work in my life, I changed my way of thinking – after all, work affects both one's personal life and one's personal qualities. Therefore, it is really important that the work is suitable and enjoyable.
What challenges have you faced?
Changing your career path is not always easy. For many people, the first obstacle is financial reward – changing positions will often mean working for less money. It is important to realise that this is only a temporary change, and that over time financial motivation may even increase significantly. Another obstacle is a lack of confidence in one's own knowledge and experience. But even then, you must tell yourself that everything will come with time. I think that, despite the risks, it is definitely worth getting out of your comfort zone. Especially if you feel that your current job is not satisfying. The key is to be positive and believe that the career change will be beneficial. After all, when to make changes if not now?
What was the most important in changing your career path?
The first step in making a career change within the organization is clear communication with your manager. You can also ask directly: "Do you see any opportunity where I can grow? Do you see any qualities in me that could be useful in a particular position or field in the organization?" Managers can certainly encourage and show the way, but it is up to us to make the decisions and take any specific actions. When changing careers, the relationship with colleagues is very important, so you need to build an open and sincere collaboration.
How can a company’s culture encourage internal mobility?
There are certainly many opportunities in SEB, you just have to embrace them and be open to change. All I had to do was to subscribe to the internal job openings newsletter. I think that colleagues can also be led by example – by showing them that it is possible to change careers even if you do not have any experience in a specific field. I had absolutely no experience in the job I had chosen, but my future manager in the Large Corporates and Financial Institutions department noticed that I had a general understanding of the bank and its processes. Changing jobs within the same organization is a much smoother process – you are already familiar with the corporate culture and have a general understanding of the organization's operations and services.
What do you like about SEB?
I like the fact that in SEB you can communicate openly with both a colleague and a top-level manager. I have been with the organization for more than three years now, and there has never been a situation when I felt left alone in trying to solve any problems – my colleagues have always been friendly, supportive, and trusting, and my managers have been professional and encouraging. Respect for each other is one of the most important things at SEB. I think we all make a big personal contribution to the company’s culture. As much as you give of yourself to create a pleasant working environment, that is what you get.
What are your hobbies?
The same as in my work, my experiences and interests in my personal life are quite varied. I have many friends from my days as a musician and student in Klaipėda, as well as a lot of friends from my political science studies. I have a dog – a Bernese Mountain Dog – and I spend a lot of active time outdoors with him. I think it is very important for everyone to find a hobby – a space where you can unwind, whether it is pottery or sport. When you find a hobby and can fulfil yourself after work, your work-life balance emerges as if all by itself, and you pay less attention to the various trivial things at work.
Greta Pocė
Team Manager at the SEB Group's Payables Accounting Countries unit
Adaptability to change is one of the key competencies of the modern employee
Greta Pocė has been working in SEB Global Services for ten years and has tested herself in several professional areas. Starting as an Accountant, she spent eight years working in finance before her curiosity and desire to grow led her to try out a new position – Business Coordinator at the SEB Global Services Centre in Vilnius. Most recently, Greta has embarked on yet another career change – she has been appointed the Team Manager of the SEB Group's Payables Accounting Countries unit. Greta says, that we are responsible for our own development at work, but it is important that the company provides the tools and opportunities to learn.
Greta, how did your career path at SEB start?
I joined SEB in 2011. At the time, a new service centre of the SEB Global Services was looking for employees with a financial background and German language skills. I met all the requirements and immediately accepted the job offer because I was tempted by the prospect of working for an international company and I wanted to travel for work and broaden my horizons. When I started working at SEB, I traveled to Germany quite frequently – it was our team's job to take the best practices from the SEB branch there and learn the processes that we later carried out at the Service Centre in Vilnius. After a year and a half as an accountant, I went on maternity leave. When I came back to SEB four years later, things had changed a lot – a new department was established, a number of colleagues increased, and more services were offered by the centre. Later, I became a Senior Accountant, then I became the unit's Delivery Coordinator with more responsibilities. I was responsible for improving team processes, integrating newcomers into the team, coordinating work and projects, etc. A major career change occurred after about eight years at SEB, when I chose a field that was completely different from what I had been working in before.
How and why did you decide to change your career within the company?
I felt that I wanted to grow, I wanted to try something new. I saw a job offer on the company's internal job page – they were looking for a Business Coordinator for the SEB Global Service Centre in Vilnius. It was a completely new area for me. When I took up this position, my knowledge of the company – its processes, the services supplied and the variety of services it offers – increased considerably. It was a very interesting and useful experience.
Most recently, I have embarked on yet another career change – I became the Team Manager of the SEB Group's Payables Accounting Countries unit. Leadership has always been a topic of great interest and affinity for me.
What motivates you most in your work?
The environment – the people I work with – motivates me the most. At SEB, I have always had a very good relationship with my managers. When I see that I am going to work in a team with someone I believe in and trust, and I like the way they work and communicate, that inspires me and encourages me to improve. I am also motivated by challenges, especially if I overcome them and learn something new. I think it is important for a manager to motivate and trust his/her employees, give them new tasks and encourage them to grow. These challenges have contributed to strengthening my confidence, self-esteem and motivation.
What do you think will be the key skills that employees will need in the future?
I believe that adaptability to change is one of the key competencies of the modern employee. It is encouraging that today people are becoming more and more open to changing their jobs, and their fields of work, and are not afraid of new challenges in their professional path. I think you can try many different fields of work in your lifetime. Trying new things will always give you something new to learn, expand your expertise and broaden your horizons. I have always liked change. Very often, it was curiosity that drove me to improve. Certainly, it is important to learn how to use the latest technologies and tools available today. It is about exploring, being curious, and trying new things – that is when you will be able to achieve your goals, have good relationships at work and feel good about your job.
What do you like most about SEB?
I like the Scandinavian work culture cherished in the SEB Global Service Centre. Work-life balance, open communication between colleagues and managers, and encouragement to develop and discover one's own talents are very important at SEB. I think SEB can offer a good and balanced package for employees – from financial benefits (employer's contribution to the pension fund, an annual profit-sharing programme, private health insurance, etc.), to a good emotional working environment. Our office has been designed with people in mind, with comfortable workspaces and cozy corners where you can have a coffee and a chat with your team. There are also relaxation, meditation and games rooms, and a free gym. At SEB, we also talk a lot about various inclusion topics and have interesting events and initiatives within the company, such as the Book Club, etc.
What are your hobbies?
I love traveling, and I love the process of organising it even more. I am interested in reading about different countries, places and finding new ways to travel. I also like board games, yoga and interior design. My family has a Royal Poodle, so currently we spend a lot of time with him. Long walks in nature help me to relax and spend time with my own thoughts. I have recently fallen in love with mountains and skiing.
Karolis Kaminskas
Learning and Development specialist at SEB Global Services Vilnius
Continuous development at the workplace – the path to a successful career
Karolis, a Learning and Development Specialist at SEB Global Services Centre in Vilnius, has been working for the company for the past 11 years. Although he started his career at SEB as a bank operations specialist, he soon realized that his main interest lay in learning and development area. Karolis' career story shows how starting with small steps can lead to discovering an area of interest and successfully changing the job role. In this interview, he shares his insights on the importance of continuous learning, future skills, and motivation to develop and grow in his field.
You've worked at SEB for 11 years. Tell us briefly about your career path.
I started my career at SEB 11 years ago as a Bank Operations Specialist and after six months I was given a new responsibility – to introduce SEB newcomers to their role and the workplace. I immediately liked the role and saw its great benefits. Later, I also started to organize training for colleagues who were working on employee onboarding. I was very keen to contribute to all these processes, as I was very interested in this area. I started to deliver training and develop training materials. After a while, I also became the manager of the bank's operations team. At the same time, I was also a team manager and I spent about 10% of my time on my additional responsibility of coordinating the work of the newcomers. But I have found that 10% of my time is the most interesting for me. So, when a vacancy came up in SEB specifically in the learning and development area, I immediately applied and was offered the job.
Why were you interested in the field of learning?
Before joining SEB, I worked in other companies where I also had to contribute a little to the training of newcomers. As soon as the opportunity arose at SEB to get involved in these processes, I immediately took it. I saw the great value of this work – how important it is to give the newcomer a proper introduction to his functions. Now that modern tools are available, the support for the newcomer has become much more flexible. The new tools give us more freedom and more possibilities.
Why do you think it is important to have a smooth onboarding process?
A new employee who starts with the right introduction tends to stay longer in the organization. And they feel more secure when the structure and processes are laid out for them at the start. A newcomer who has been properly introduced to the job tends to make fewer mistakes in the workplace. There are also better psychological well-being and quicker integration into the team – there are certainly many advantages to investment in the newcomer and his/her proper integration into the team. Having the right approach is not only good for the newcomer but also for the employee who trains the newcomer and for the team.
Briefly describe what the Learning and Development department does.
Our department consists of around 40 people. One part of the team is based in Stockholm and the other part is based here at the SEB Global Services Centre in Vilnius. Our goal is to implement SEB's training strategy and put it into practice. Our work can be divided into three main areas: the strategic part, where we set priorities (which training should be important for our employees), the tactical part, where we develop the training itself, and the operational part, where we deal with various employee issues, training reports, statistics, etc.
The SEB currently has a recommended number of 42 hours of learning per year. Why exactly this amount?
We monitor the overall market, looking at the average number of learning hours in other similar companies. We set our own recommended hours based on these global averages. I am pleased to see that many SEB employees do manage to achieve 42 hours of learning per year. There are also a few employees who go well beyond that. Our internal SEB learning platform, Campus, has around 7,000 trainings. We have a similar number on our external platforms. SEB employees have access to around 14-15,000 different trainings and courses. There are a lot of opportunities, you just must be willing and know what you want to learn.
Why do you think it is important to learn every day and keep up with the latest trends?
Not only at work but also in life, I think if you don't improve and grow, you will face one problem or another. The skills needed for today's employees are certainly many and many of them are not acquired in a day. So, you must keep improving and growing. The ever-changing market and new jobs that come up also encourage us to learn new skills.
What are you learning now?
Now I want to learn more filmmaking and video editing skills. I am also very interested in artificial intelligence and its technologies. I think that once I understand what the technology is all about, it will be easier for me to apply it. And it is a fact that these technologies will be needed, they are already needed now.
What do you think will be the most important skills of the future?
Skills such as the ability to communicate, to interest, to be involved, and to listen to others will always be relevant. In terms of technical skills, I think the ability to use artificial intelligence tools will be very important. It is also important to have an interest in sustainability – not only in terms of environmental protection or ecology but also in terms of understanding how to work and learn more sustainably and how to use our time and resources more sustainably.
What do you value most about SEB?
There are many things I could list, but one of the most important is my colleagues and team. I'm talking about the team in the broadest sense, which includes the culture of the whole company, the diversity, and the modern approach that SEB has. I like that there is freedom to make decisions and be creative, you can implement your ideas.
What are your hobbies?
It’s said you should have three hobbies – for body, mind and wallet. I like sports – skiing in the winter and other activities in the summer. I like cinema, theatre, board games, economics, and investments.
Mantvydas Lukauskas
Business Analyst, Transaction Banking Services Development, SEB global services centre
Never give up looking for new career opportunities
Mantvydas has been working with SEB for almost 13 years. Having changed many professions - from construction engineer to martial arts instructor – before making the long journey to SEB and becoming a business analyst, he emphasizes the importance of being curious and open to new opportunities. He sees SEB as an organization that can provide you with the necessary tools and opportunities for development, but you should strive to use them for personal and professional growth. Mantvydas always seeks ways to gain new knowledge and values sharing experience with his colleagues.
Can you tell us more about your career path?
Before joining our company, I worked as a construction engineer with a master's degree in the field. After the 2008 crisis, I switched to banking and started in Accounts Operations. Six months later, I joined the Payments Booking team for three years, my manager offered me this opportunity. My next role was in Fund Administration and Operations, a completely new area for me, where I worked for another three years, and when my son was born, I went on a paternity leave for 1.5 years. During this time, I understood that I need something new, and I want to learn more about business. There was an opening in Cash management Client services. I decided to give it a try and got the position, where over the past five years I have gained extensive experience in cash management and business, that has led me to my current position as a Business Analyst.
What inspired you to have such a career path?
I am the kind of person who is always searching for more and demanding more from myself. When you change positions, you learn about different systems and workflows. I always try to think broadly. If I excel at one function, I look for more opportunities to take on additional responsibilities. That's how natural progression works. If you're interested and eager to learn and do more, you will eventually find yourself in new roles.
What do you like about SEB?
Previously, I had experience only with local companies, and I wanted to see what it was like to work with other employees. At SEB everything was new and interesting: different ways of working, views, and approaches. For me, it was interesting to learn more about the Scandinavian way of living and working.
I like that SEB is about relationships. You meet many interesting people here and navigate various situations together. You share experiences, learn, and teach. Also, I like that you can always voice your thoughts. You can discuss issues with your team or higher managers and share your opinions. I like the knowledge and experience sharing here.
Does SEB provide growth opportunities?
We have a lot of opportunities at SEB. It is a large organization that is constantly changing and growing. You can look for other positions within the company, as well as attend conferences and training sessions, but your growth depends on your mindset. You are supposed to be that internal driver inside yourself, to be curious and strive to learn new things and get new achievements. Always search for new goals, set them for yourself, and then work to achieve them.
What can you say to people, who want to make a new step in their career within SEB?
You need to understand that you are the master of your path, whatever you are doing. Keep searching. Keep going. Always try to think broadly and set reasonable plans. Always be curious. Be more open and strive to learn more.
No matter how the situation looks, there is always a solution, a possibility, and a choice. Just never give up searching for it.
What are your hobbies?
Now I'm trying to keep the physical activity and spend as much time as I can with my family and with my son. Back in the day, I trained extensively in martial arts for 14 years, and I have four black belts and for a while I was a martial arts instructor. I can say that it helped me to build internal strength. Because of these experiences, I still maintain my focus on martial arts and Japanese culture. Also, I have a strong interest in art and painting.
Simona Paurytė
Business Coordinator at Data and Reporting Services, SEB Global Services Vilnius
How relationships at work contribute to your growth: Simona about her career path at SEB
Simona has been with SEB for five years, during which she has held three different roles: Customer service specialist, Banking operations specialist, and currently, a Business Coordinator in one of SEB’s departments. Reflecting on her career, Simona emphasizes that her greatest personal and professional growth has come from building strong relationships with colleagues who continually inspire her to evolve. Today, she actively engages in initiatives that foster a sense of purpose in daily work, strengthen team bonds, and cultivate a community-focused atmosphere at SEB.
How has your career progressed at SEB?
I’ve been with SEB for five years. I started as a customer service specialist and later transitioned to a Banking operations role. After two years, I was promoted to senior banking operations specialist, a position I held for nearly a year. Currently, I work as an Business Coordinator in the Data and Reporting Services Department at SEB’s Global Services. This most recent career shift was a significant change for me, as it came with new responsibilities and a completely different type of work.
What was your first impression of SEB?
From the very beginning, SEB stood out for its focus on relationships and support. I was assigned a mentor who guided me through work processes, introduced me to my colleagues, familiarized me with the company culture, and helped me settle into my new role. This level of care and attention for newcomers pleasantly surprised me – it was unlike anything I had experienced before. I believe this kind of onboarding process is crucial, as it shows new employees they are valued and welcomed, which boosts their confidence during those first days.
When I joined SEB, I lacked confidence, as I didn’t have much professional experience. I worried that my colleagues, who seemed like seasoned professionals, would outshine me in every way. And indeed, SEB is home to many experts in their fields. But what I found inspiring was that, even as a newcomer, I could have meaningful, friendly interactions with long-standing employees and managers alike. It created a sense of equality and openness that made me feel at ease.
What motivated you to change roles within SEB?
Once again, my colleagues played a crucial role. I took on my current role at the encouragement of a colleague who saw potential in me and understood my ambitions. I’m someone who’s not afraid to openly share my goals, so my colleagues were aware of where I wanted to go. This openness, combined with their support, helped me take this next step in my career – a decision I consider one of my best so far.
What are your main responsibilities in your current role?
My work is very dynamic, requiring a lot of planning, communication, and coordination. I am responsible for internal communications within our department, managing communication channels, creating content for them, and keeping our team informed about organizational changes. Additionally, I organize various events and initiatives to strengthen our community of around 240 people.
What is most important to you in your work?
For me, relationships with colleagues are essential. We spend so much of our time at work, so it’s crucial to be surrounded by supportive, understanding people who are willing to help. Such an environment allows you to speak up, ask questions, and be yourself, fostering psychological safety that is essential in the workplace. I also place great importance on my relationship with my manager.
Why do you think workplace relationships are so important, and what have they brought to your career?
I believe that relationships are a key driver of progress in both professional and personal life. Strong connections with colleagues not only make daily work easier but also open doors to career opportunities. When you’re visible and valued, your efforts don’t go unnoticed. Additionally, sharing and collaborating with others provide a wealth of benefits, from receiving constructive feedback that helps you grow to feeling motivated to aim higher.
Relationships with managers have given me a lot of courage and motivation in my career path. One of the most striking examples was the support of my then-manager, who entrusted me with coordinating a team of 600 people during the SEB summer celebration. At that time, I had recently started in a new role, so even though I was nervous, I felt immense confidence from my manager in my abilities. It is very important to me that a manager values my competencies and encourages me to take on responsibility. For this, I am grateful to SEB – here, I can learn, grow, and strengthen my self-confidence.
How do you build strong relationships with colleagues?
There’s no single formula, but I follow one simple principle: treat others the way you’d like to be treated. Empathy, friendliness, and openness are essential values for building good relationships. It’s important to give compliments, listen to different perspectives, and work towards shared solutions. Sincerity is always a great icebreaker.
What do you enjoy doing in your free time?
My free time is just as dynamic as my work. I’ve loved racket sports since childhood – I used to play tennis, and now I play padel. I also enjoy exploring new physical activities; recently, I participated in a few running competitions. Another passion of mine is makeup artistry. I’m learning the basics and experimenting with decorative cosmetics. From childhood to now, I’ve always been on a journey of self-discovery, seeking new activities and opportunities. I believe that’s what makes life so exciting.
