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Business

Services on the phone

Services on the phone

Attend to your business and get advice on the phone

  • Call us at +370 5 268 2822
  • Consultations are available weekdays from 08:00 to 17:00.
  • They are free of charge

Have questions about the services your company is using? Would like to learn more about other opportunities or discuss how to manage your corporate finances? Call us and we’ll be glad to answer your questions and help you attend to your business at your best convenience. These services are available if you have signed an Agreement on Electronic Services at the name of the company. It can be signed at bank units.

What consultations are available on the phone?

  • We offer advice on corporate finance management.
  • We will introduce you to the services of the bank, their terms and rates.
  • We will advise you on other issues of your interest.

What consultations are available on the phone?

  1. Call us at  +370 5 268 2822 and select the required service.
  2. We will ask you to confirm your identity. To confirm your identity, on the phone enter your identification code specified in the Agreement on Electronic Services and:
  • the password of the password generator
  • the password which you use to make calls from your phone (if you confirm your identity using this method, you can use the service of automatic checking of your account balances and transactions)

General information about our services is available without identifying you.

Most callers don’t have to wait for more than 1 minute. If the foreseen waiting time is longer and you are calling from a cell phone, we suggest choosing the free automatic call-back option. We normally call back in less than 10 minutes.

How can we help you on the phone?

We provide detailed information about:

  • Your company's accounts (account balances, performed transactions, transaction dates, status and numbers of accounts, account seizures, documentary collection, debit orders, reservations, etc.)
  • Transactions performed online by you as users of the banking web site
  • Payment card transactions
  • Performance status of wage transfers to the company's staff and the balance of the payroll account
  • The company’s financial liabilities (long-term credits, account credits, credit line, leasing, etc.)
  • Renewal of the payment card/-s and address of the bank unit where they can be collected
  • Other products and services of the bank your company is using

We can also:

  • Unblock access to the banking web site and restore the temporary password
  • Activate a payment card if you are its user or holder
  • Add new or correct the company’s contact information in the bank’s data system (phone numbers, e-mail addresses)
  • Accept an application:
    • to provide monthly reports of the company’s payment card/-s on the banking web site
    • to renew the company’s card/-s or to mark that the card/-s should not be renewed automatically (only the head of the company may file such a request)
  • Conclude or terminate a direct debit agreement

Please note that we will provide you with information and services on the phone having regard to the rights defined for you as a user in the Agreement on Electronic Services signed with the company you represent.


For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2822 during the opening hours of the bank from 08:00 to 17:00 or our 24/7 private customer information line +370 5 268 2800 any other time. You can also get the required information by visiting a SEB bank unit of your choice.

The SEB Group in Lithuania has one official account on Skype. The account name is ‘SEB.Lietuvoje’.

When you call the bank on Skype, we recommend that you always use the functionality available on www.seb.lt , which allows you to connect by clicking on ‘Call SEB.Lietuvoje’ instead of using the information stored in the Skype account archive:

When you click this button to connect with the bank on Skype, you can only talk as there is no messaging or video functionality.

Please note that the staff of the SEB Group never call clients from the bank’s Skype account, never ask them to disclose confidential data or passwords and will never do so in the future.

Calls to the ‘SEB.Lietuvoje’ account on Skype are free (customers are charged for Internet access as per agreements with Internet providers).

When you call to the ‘SEB.Lietuvoje’ account on Skype, the bank provides services on the same terms as it does on the phone to number +370 5 268 2800 for private customers or +370 5 268 2822 for business customers.

Please note that you can disclose your online banking passwords, codes and other identification information only when you personally call the SEB Bank at its:

Importantly, you should always enter the information on your phone instead of dictating it verbally.

When the bank’s employees call you on the phone, they never ask you to disclose your confidential details and passwords and will never do so in the future, so if you receive such a request on the phone, please immediately report a case of telephone fraud to the bank’s 24h line +370 5 268 2800 and to the police.

Calls to these telephone numbers are recorded to ensure service quality. SEB Bank guarantees confidentiality and security of such recordings.

 


For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2822 during the opening hours of the bank from 08:00 to 17:00 or our 24/7 private customer information line +370 5 268 2800 any other time. You can also get the required information by visiting a SEB bank unit of your choice.

Whether you communicate with your bank account manager or use the auto-response service, the bank's phone consultations are free, but you will be charged for the call by your telecommunications operator:

Communications network Rate
Calls to number +370 5 268 2822 from a TEO fixed line anywhere in Lithuania charged at TEO's local rate
Calls from mobile to number +370 5 268 2822 charged at the rate or rate plan of the customer's telecommunications operator

 


For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2822 during the opening hours of the bank from 08:00 to 17:00 or our 24/7 private customer information line +370 5 268 2800 any other time. You can also get the required information by visiting a SEB bank unit of your choice.

To access these services, first you need to sign an Agreement on Electronic Services

Visit a SEB bank unit of your choice and sign an Agreement on Electronic Services. At the bank you will have to present documentation required to identify a natural person or a legal entity.

The Agreement on Electronic Services indicates who becomes authorised to access the services on the phone. Your accounts listed in the annex to the Agreement are given serial numbers, which you have to use in order to learn the balances of those accounts.

You will find all contracts, rules and terms for electronic services here.

Before you start using these services, please read the terms of provision

Description of terms for the provision of banking services on the phone (PDF, 45 KB, in Lithuanian)


For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2822 during the opening hours of the bank from 08:00 to 17:00 or our 24/7 private customer information line +370 5 268 2800 any other time. You can also get the required information by visiting a SEB bank unit of your choice.

Useful

Use secure tools to identify users of electronic services:

Contact

  • "Skype" (24/7 line)
  • Write us
  • Branches and ATM's
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