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How to use banking services securely?


If you have noticed a security violation or bug in respect to our banking services or have received a suspicious e-mail, please do not hesitate to call +370 5 268 2800 (I–V 8.00–20.00, VI 9.00–18.00, VII 9.00–16.00) or send us a message.

  • Seek advice on our banking services only from the staff of the bank
  • Don’t disclose your passwords, registration, card and account numbers or your personal number by phone or e-mail
  • Read how to use the online banking services, payment cards, ATMs and bank accounts safely

If you have noticed a security violation or bug in respect to our banking services or have received a suspicious e-mail, please do not hesitate to call +370 5 268 2800 (I–V 8.00–20.00, VI 9.00–18.00, VII 9.00–16.00) or send us a message.

Online banking

  1. Create passwords that are hard to guess. These can be combinations of figures, special characters and letters. Don’t use names of your family and friends or their birth dates.
  2. Memorise your passwords without writing them down or telling anyone and change them regularly.
  3. Enter your passwords only when you are sure than no one is watching you.
  4. Store your passwords and their formation devices and tools (password generators, cards) in places that are inaccessible to others: not in your wallet, handbag or next to your computer.
  5. Don’t disclose your passwords over the phone, on social networks, by post or e-mail. Lately, there has been an increasing number of cases when frauds have tried to sniff out people’s passwords over the phone disguised as representatives from the bank, the police, the Financial Crime Investigation Service, the Special Investigation Service, the State Social Insurance Board or other public authorities or as employers offering an attractive job. Don’t give in to psychological pressure: don’t disclose confidential information over the phone because no one has the right to demand that you do so. Please report all such attempts to the bank and the police.
  6. Never enter your passwords if you are asked to enter more than one password from your password card at a time when you log in to the online banking site or transfer money online. If this occurs, it means the computer you are using is infected as frauds are attempting to obtain the entered passwords through malware. In such a case always immediately:
    • Terminate your session on the online banking site
    • Inform the bank by calling our 24/7 line +370 5 268 2800 and ask to block access to the banking web site
  1. Don’t disclose details of your passport, personal identity card or driver’s licence to others unless they have indicated explicit legal grounds to collect such data.
  2. Don’t give the passwords used to log in to the online banking site over the phone and don’t send them by post or e-mail. The bank never asks to provide such information in these ways.
  1. Be careful when you open e-mails, browse the web or copy information.
  2. Take special care when you check messages from unknown persons in your e-mail and social network accounts that contain hyperlinks. Never click on suspicious hyperlinks.
  3. Don’t visit suspicious websites. Malware (viruses) is usually spread by e-mail and via insecure websites.
  4. Don’t use electronic services in public places if you feel being watched or the computer seems suspicious.
  5. Once you have visited the online banking site in a public place, change your password.
  6. Don’t use electronic services by logging in from computers of people you don’t know.
  7. Before you buy something from unknown online stores, make enquiries on whether they are reliable.
  8. Set a low limit for transactions performed on the online banking site and increase it only when absolutely necessary.
  9. Finish your session on the online banking site by clicking on “Finish session”.
  10. Seek advice on our electronic services only from the staff of the SEB Bank.
  1. Install a reliable legal anti-virus application, update the software regularly and use latest-version browsers.
  2. The security bugs often found in the operating systems and other software enable unauthorised access to computers and connecting to the systems by frauds. Hackers make use of these bugs, so to ensure security of their software manufacturers upgrade it and remove those bugs regularly. So take care that your operating system and other software is updated in time. Don’t use software for which no more updates exist such as Internet Explorer 6.
  3. Once you have detected a virus or an offer to install a suspicious application, terminate your session immediately and contact IT professionals.
  4. Seek and use advice from IT security professionals.
  5. If after entering the identification code and passwords in the registration window of the online banking site you fail to log in, a message about technical problems is displayed or you see the unfinished action icon in the shape of a rotating ring for a long time, your computer is likely to be infected with a virus. Report this to the bank immediately by calling our 24/7 line +370 5 268 2800.

Payment cards

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  1. Before you use an ATM, inspect it for signs of break-in or other suspicious marks: strange-looking devices beside the card insertion slot, scratches, traces of glue, etc. If you notice anything suspicious, report this immediately to the SEB Bank.
  2. Watch the surroundings: if the person/-s next to the ATM behaves suspiciously or approaches too close, terminate the operation and ask them to step back 2 meters.
  3. Do not entertain offers of assistance from strangers at the ATM. Until you have placed your card away safely, don’t allow yourself to be influenced by people who distract your attention.
  4. Stand close to the ATM when you enter the PIN and always cover the keypad with your palm.
  5. If the ATM does not return your card, check for any extraneous articles in the card slot and without leaving the ATM report this to the SEB Bank by phone.
  6. When you finish the operations, don’t forget to take out the card and collect cash.
  7. Don’t leave receipts with account information next to the ATM.
  8. Destroy non-required receipts in such a way that information becomes illegible and non-reproducible.

Bank account

  1. To check your account balance, view your account statements, i.e. money turnover, regularly.
  2. Don’t disclose information on your account balance and performed transactions to third parties.
  3. We recommend ordering bank messages by SMS (the service is available to private customers) to quickly learn about transactions on your account. For instance, you can order automatic bank messages about money transfers from your account and the bank will send you an SMS as soon as money is debited from your specified account.