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Banking web site

Banking web site

Our simple and convenient services on the Internet

  • A detailed financial overview of your company is available anytime
  • Managing your financial issues online is cheaper than when you visit the bank
  • You can authorise your employees to perform transactions and set transaction limits

By logging in to the banking web site you can download account statements to your accounting application in a number of formats and export payment order forms from your corporate accounting application to the site.

Our banking web site is accessible free of charge while financial transactions performed from the site are normally cheaper than from a bank unit.

What can you do from our banking web site?

View and manage your accounts

  • Learn balances of bank and payment card accounts
  • See the funds turnover and account balances of all the companies within the group
  • View the history of transactions performed from the banking web site over the last three months
  • View, print out and download account statements in LITAS-ESIS text format, ISO20022 XML or Excel format
  • Export files of local, international or debit payment orders (in LITAS-ESIS text format structure) to the banking web site

View the information related to the company’s financial liabilities to the bank

  • the loan repayment plan
  • View the leasing repayment plan / invoice
  • Receive reports on credit card payments

Transfer money

  • Transfer money to accounts with banks registered in Lithuania (make a local money transfer)
  • Transfer money to accounts opened abroad (make an international money transfer)
  • Buy and/or sell currency
  • Pay for public utilities (for instance, supply and consumption of electricity, gas, water and heat)
  • Pay for telecommunications, insurance and other services
  • Check and pay e-bills received from vendors or service providers and choose to pay them automatically
  • Sign a periodic payment agreement
  • File a direct debit payment order
  • Transfer funds from the loan account
  • Transfer wages to the payment card accounts of the company’s employees
  • Pay for products or services at online stores

Place a deposit, manage investments

  • Sign and terminate a deposit agreement
  • If you have signed a securities account management agreement, invest online in:
    • Shares of Lithuanian and foreign (in more than 40 countries) companies
    • Exchange-traded funds linked to the index of commodities or other financial vehicles in the selected country, region or sector
    • Traditional investment funds traded by the SEB Bank or third parties
    • SEB bonds
    • SEB structural investment vehicles
    • Savings bonds of the Government of the Republic of Lithuania
  • Get latest updates on your investments, markets, etc.

File applications

You can file an application asking to:

Connect to the online systems of the State Tax Inspectorate (STI), SE Centre of Registers, etc.

  • Connect to the online tax return system of STI
  • Connect to the online service system of the Centre of Registers
  • Connect to the online service system of PZU Lietuva draudimas
  • Connect to the online service system of the Information Society Development Committee under the Ministry of Transport and Communications
  • Connect to the online service system of the Vilnius City Municipality Administration
  • Obtain income and/or property return statements

Send your messages and requests to the bank

To send us a message from the internet bank, select menu item “Messages” —> “New Message”. Upon receiving your message, in line with the requirements defined for the respective service, we can:

  • Accept your request to cancel or adjust your local or international transfer order
  • Accept your request to prepare a copy of money transfer, SWIFT, certificate or statement
  • Accept your request to add or remove a company feature for your employees
  • Change the limit on cash withdrawals from ATMs
  • Renew a company card or mark that the card should not be renewed automatically
  • Accept your request to terminate a card agreement

When you log in to the banking web site, you confirm your identity, therefore we can provide you with detailed information about your payment cards, bank accounts and other services you are using.

Please note that once you have sent us a message from the banking web site, we will provide you with information and services having regard to the rights defined for you as a user in the Agreement on Electronic Services signed with the company you represent.

Opening hours of the web banking and social networks division:

Mondays to Fridays from 08:00 to 20:00

Change the terms of your Agreement on Electronic Services

If you are authorised to change the terms of this agreement, by logging in to our banking web site you can:

  • Allow or prohibit other individuals, for instance, selected staff members, to manage the corporate accounts (you can authorise only users of SEB’s banking web site with an digipass to manage your accounts online)
  • Allow or prohibit persons specified in your agreement to perform specific transactions, file applications and conclude agreements from the list provided on the site
  • Set the transaction, daily and monthly limits by specifying the largest amount which can be transferred on the banking web site within a certain period.

If you sign an Agreement on Electronic Services at a bank unit and order the automatic account updating service, the banking web site will always display all of your accounts – both previously opened and new bank and payment card accounts.

How to change the terms of the agreement? (PDF, 500 KB, in Lithuanian)

You can increase or reduce transaction limits and adjust the terms for transferring funds and the amount of rights expressed in percentage, but not on better terms than stated in your agreement for automatically updated accounts

If several users are authorised to change the terms of your company’s agreement, other users will see the changes made by the first user after selecting menu item “Agreements and Applications” —> “List of Applications” and can confirm or cancel them

Use other services

  • Use the direct debit service (forward customers’ direct debit consents and direct debit orders to the bank and download direct debit transaction reports)
  • Download reports on fees and charges collected at the bank
  • Download a report on the actions of corporate staff on the banking web site
 

This is a sample list of services provided on the banking web site which informs you about the available services. However, it cannot be treated as the bank’s obligation to make all of the listed services available to you.


For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2822 during the opening hours of the bank from 08:00 to 17:00 or our 24/7 private customer information line +370 5 268 2800 any other time. You can also get the required information by visiting a SEB bank unit of your choice.

 

Don’t e-mail confidential information (login passwords of the online banking site and similar data). If you have any doubts about the reliability of an electronic service or the computer, terminate the session and inform the bank immediately.
 

How to create a proper password and use it securely?

  1. Create passwords that are hard to guess. These can be combinations of figures, special characters and letters. Don’t use names of your family and friends or their birth dates.
  2. Memorise your passwords without writing them down or telling anyone and change them regularly.
  3. Enter your passwords only when you are sure than no one is watching you.
  4. Store your passwords and their formation devices and tools (password generators, cards) in places that are inaccessible to others: not in your wallet, handbag or next to your computer.
  5. Don’t disclose your passwords over the phone, on social networks, by post or e-mail. Lately, there has been an increasing number of cases when frauds have tried to sniff out people’s passwords over the phone disguised as representatives from the bank, the police, the Financial Crime Investigation Service, the Special Investigation Service, the State Social Insurance Board or other public authorities or as employers offering an attractive job. Don’t give in to psychological pressure: don’t disclose confidential information over the phone because no one has the right to demand that you do so. Please report all such attempts to the bank and the police.
  6. Never enter your passwords if you are asked to enter more than one password from your password card at a time when you log in to the online banking site or transfer money online. If this occurs, it means the computer you are using is infected as frauds are attempting to obtain the entered passwords through malware. In such a case always immediately:
    • Terminate your session on the online banking site
    • Inform the bank by calling our 24/7 line +370 5 268 2800 and ask to block access to the banking web site

We recommend using the safest personal identification tools: online and mobile electronic signature.

What data should not be disclosed?

  1. Don’t disclose details of your passport, personal identity card or driver’s licence to others unless they have indicated explicit legal grounds to collect such data.
  2. Don’t give the passwords used to log in to the online banking site over the phone and don’t send them by post or e-mail. The bank never asks to provide such information in these ways.

How to browse the web and use electronic services in a secure way?

  1. Be careful when you open e-mails, browse the web or copy information.
  2. Take special care when you check messages from unknown persons in your e-mail and social network accounts that contain hyperlinks. Never click on suspicious hyperlinks.
  3. Don’t visit suspicious websites. Malware (viruses) is usually spread by e-mail and via insecure websites.
  4. Don’t use electronic services in public places if you feel being watched or the computer seems suspicious.
  5. Once you have visited the online banking site in a public place, change your password.
  6. Don’t use electronic services by logging in from computers of people you don’t know.
  7. Before you buy something from unknown online stores, make enquiries on whether they are reliable.
  8. Set a low limit for transactions performed on the online banking site and increase it only when absolutely necessary.
  9. Finish your session on the online banking site by clicking on “Finish session”.
  10. Seek advice on our electronic services only from the staff of the SEB Bank.

How to protect the computer?

  1. Install a reliable legal anti-virus application, update the software regularly and use latest-version browsers.
  2. The security bugs often found in the operating systems and other software enable unauthorised access to computers and connecting to the systems by frauds. Hackers make use of these bugs, so to ensure security of their software manufacturers upgrade it and remove those bugs regularly. So take care that your operating system and other software is updated in time. Don’t use software for which no more updates exist such as Internet Explorer 6.
  3. Once you have detected a virus or an offer to install a suspicious application, terminate your session immediately and contact IT professionals.
  4. Seek and use advice from IT security professionals.
  5. If after entering the identification code and passwords in the registration window of the online banking site you fail to log in, a message about technical problems is displayed or you see the unfinished action icon in the shape of a rotating ring for a long time, your computer is likely to be infected with a virus. Report this to the bank immediately by calling our 24/7 line +370 5 268 2800.

Software and browser requirements

For the full functionality and security we recommend using the newest version of your preferred software.
Minimum requirements for using our web page, internet bank and mobile application:

  • Windows 7, macOS Sierra 10.12
  • Google Chrome 55, Mozilla Firefox 45, Internet Explorer 11, Safari 9
  • Android 5.0 with Google Chrome mobile browser, iOS 9.0 with Google Chrome or Safari mobile browser

Notice: electronic signature temporarily is usable only with Internet Explorer browser.


For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2822 during the opening hours of the bank from 08:00 to 17:00 or our 24/7 private customer information line +370 5 268 2800 any other time. You can also get the required information by visiting a SEB bank unit of your choice.

Online and mobile e-signature

Online and mobile e-signature

An online and mobile e-signature is an electronic equivalent of a personal identification document (for instance, a passport) and a regular signature created using the tools of the secure e-signature which is intended to identify a person and to authenticate the information signed.
 

These tools play the role of a password card and of a digipass – you can use them to safely, promptly and conveniently:

  • connect to our banking web site
  • confirm payment transactions and documents filed to the bank

The e-signature is also used for identification in the online systems of other companies that provide financial services, telecommunications companies and public authorities (Sodra, Centre of Registers, State Tax Inspectorate, etc.).

Required tools

In order to confirm your identity, transactions and documents by an online or mobile e-signature, you need to have:

  • an online signature tool
    or
  • if you want to do this on your cell phone (without using additional hardware), a mobile e-signature tool.
Get an e-signature tool Get a mobile e-signature tool

You can buy and use any of the two secure e-signature tools:

The mobile e-signature tool is a special SIM card that you can buy from your mobile communications operator. On our online banking site you can sign with a mobile e-signature created using the tools available from all Lithuanian mobile operators (Telia, Bitė Lietuva and Tele2).

More information:

Start using your new e-signature tool

If you are using our internet bank:

(1) log in to the internet bank using your password card or digipass

(2) select top menu item "Settings" → "E/M - Signature"

(3) select the e-signature tool that you now intend to use

(4) logout and login again using your e-signature tool

If you are not using the online banking site, first you have to visit a SEB bank unit of your choice and sign an Agreement on Electronic Services. Visit here to find this and other contracts, terms and rules for the provision of electronic services.

 


For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2822 during the opening hours of the bank from 08:00 to 17:00 or our 24/7 private customer information line +370 5 268 2800 any other time. You can also get the required information by visiting a SEB bank unit of your choice.

Banking web site and user identification tools

SEB's banking web site is accessible free of charge.

Passwords and other customer identification tools
Issuing a digipass EUR 8.40
Replacing an digipass when the digipass has been lost or irreversibly damaged EUR 8.40

 

Money transfer under a standing order

Services If the order is given:
  at the Bank via the Internet
Conclusion of standing order agreement EUR 31 free of charge
Money transfer under a standing order agreement Fee which would be applied to the customer for the same type of payment order provided via the Internet is charged

1 Charges are not applied if money are transferred between customer’s own accounts for purchase of saving and investment instruments. Charges also are not applied if funds are transferred to SEB Bank account with purpose to cover customer’s liabilities to SEB Bank.

Local money transfer

Intra-bank payments in all currencies
If the payment order is given:
 
at the Bank
via the Internet
via mobile application
Payment between customer own accounts within SEB Bank EUR 5.001, 2 free of charge free of charge
Payment to other customer’s account within SEB Bank EUR 5.002, 3 EUR 0.29 EUR 0.29

1 Charges are not applied if money are transferred from savings deposit account or for purchase of saving and investment instruments.

2 If the payer has a limited availability of funds on the account and a freely available amount is established EUR 3 charge is applied.

3 Charges are not applied if money are transferred from customer’s, who is younger than 14 years, account to his (her) parent’s or custodian’s account within SEB Bank.

If the payer's and the payee's accounts are with SEB Bank, money transfer is executed on the same banking day.

Bill and tax payments
If the payment order is given:
 
at the Bank
via the Internet
Money transfer according to bill or tax payment EUR 5.001 EUR 0.29

1 If the payer has a limited availability of funds on the account and a freely available amount is established EUR 3 charge is applied.

International money transfer

This money transfer includes:

  • all transfers in foreign currency (other than in euro) to other Lithuanian-registered banks or other countries
  • transfers in euro to banks registered in other countries, with the exception of the European Union, the European Economic Area countries, Switzerland, Monaco, San Marino and Andorra
  • money transfers in all currencies if the payee's or payer's account number is not in the IBAN format

The complete list of payment currencies in which cross-border transfers are carried out

Cross-border payment If the payment order is given:
Standard cross-border payment at the Bank via the Internet
OUR1 EUR 34 EUR 24
SHA2 EUR 23 EUR 13
BEN3 free of charge free of charge

In case of standard cross-border payment, funds are debited to SEB Bank’s correspondent accounts with other banks within 2 banking days except for money transfers BYN, RUB, KZT, UAH. In case of standard cross-border payment in BYN, RUB, KZT, UAH, funds transfer is executed on the next banking day.

In case of funds transfer via other banks’ correspondent (loro) accounts  with SEB Bank, funds are credited to other banks’ correspondent accounts on the same banking day, if relevant payment order is provided before 4:00 p.m. If payment order is provided to SEB Bank after above mentioned time or on non-banking day, funds transfer is executed one banking day later.
 

Urgent cross-border payment at the Bank via the Internet
OUR1 EUR 50 EUR 40
SHA2 EUR 36 EUR 26
BEN3 free of charge free of charge

In case of an urgent cross-border payment, funds are transferred to payee’s bank account on the next banking day.

Urgent cross-border payment orders are accepted on banking days before 4:30 p.m. in currencies other than AUD, BYN, CNY, HKD, INR, JPY, KZT, NZD, PHP, RUB, QAR, SAR, SGD, TRY, UAH and ZAR.

Urgent cross-border payment orders in AUD, HKD, JPY, NZD, SGD, TRY, ZAR are accepted before 2:00 p.m.

Urgent cross-border payment orders in the BYN, RUB, KZT, UAH are accepted before 10:00 a.m. and funds transfer is executed on the same banking day.

In case of PHP, CNY, INR, QAR, SAR currencies, no urgent cross-border payments may be executed.

If payment order is provided to SEB Bank after above mentioned time or on non-banking day, funds transfer is executed one banking day later.
 

Express cross-border payment at the Bank via the Internet
OUR1 EUR 90 EUR 80
SHA2 EUR 65 EUR 55
BEN3 free of charge free of charge

In case of an express cross-border payment, funds are transferred to payee’s bank account on the same working day. Express cross-border payment orders for funds transfer in USD or EUR are accepted on banking days before 4:00 p.m. Express cross-border payment orders in other currencies are accepted on banking days before 10:00 a.m.

In case of AUD, BYN, CNY, HKD, INR, JPY, KZT, NZD, PHP, RUB, QAR, SAR, SGD, TRY, UAH and ZAR currencies, no express cross-border payments may be executed.

If payment order is provided to SEB Bank after above mentioned time or on non-banking day, funds transfer is executed one banking day later.

1 OUR – a payer pays SEB Bank and other bank commission fees. Other bank commission fees (up to 75 Eur or equivalent in other currencies) are debited from the payer's account.

2 SHA – a payer pays SEB Bank commission fees, the payee pays other bank commission fees, except where a fee cannot be debited from the payee's account in accordance with the rules set by the other bank.

3 BEN – a payee pays SEB Bank and other bank fees, except where a fee cannot be debited from the payee's account in accordance with the rules set by the other bank. Fee of EUR 26.07 is applied to the payee for the standard international payment instruction, EUR 40.55 – for the urgent international payment instruction and EUR 78.20 – for the extra urgent international payment instruction.

Only shared charges (SHA) are allowed if payee‘s bank is registered in the European Union  or the European Economic Area country, Switzerland, Monaco, San Marino, Andorra. Cross-border payment to the countries listed above are not executed if the bank fees are paid only by the beneficiary (BEN) or only by the payer (OUR).

Foreign currency is a currency other than the euro.

 


For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2822 during the opening hours of the bank from 08:00 to 17:00 or our 24/7 private customer information line +370 5 268 2800 any other time. You can also get the required information by visiting a SEB bank unit of your choice.

 

To access these services, first you need to sign an Agreement on Electronic Services

Visit a SEB bank unit of your choice and sign an Agreement on Electronic Services. At the bank you will have to present the required documentation to identify the legal entity or its representative.

You will find all contracts, rules and terms for electronic services here.


For more information about the electronic services available from the bank as well as their terms and rates please call +370 5 268 2822 during the opening hours of the bank from 08:00 to 17:00 or our 24/7 private customer information line +370 5 268 2800 any other time. You can also get the required information by visiting a SEB bank unit of your choice.

ISO 20022 XML format

Currently, the company accounting software messages and the data exchange messages of the Internet Bank are sent in the LITAS ESIS format. Seeking to implement the requirements of the Single Euro Payments Area (SEPA), the above format will be changed by the ISO 20022 XML format.

Starting from 1 January 2016, the companies sending payment orders via the Internet Bank, will be required to use the ISO 20022 XML format messages and will be able to download  the statements of account in the above format from the Internet Bank to the accounting software.

Users of the ISO 20022 XML format messages will have an opportunity to:

  • automate the payment  order transfer to the bank
  • receive the statements of account from the bank for the specified period
  • receive the statements of account and sent the payment orders in the identical ISO 20022 XML format

Aiming to efficiently use the advantages of the ISO 20022 XML format, from 1 January 2016  it will be applied by AB SEB bankas for the transfers in the euro and also in other foreign currencies.

How to adapt software to the ISO 20022 XML format?

  1. Contact your company’s IT unit or the software provider and request them to adapt the accounting software to the ISO 20022 XML format.
  2. Allocate resources and time for implementation of the above changes.
  3. Inform employees about expected changes.

How to test the new upload method of files in the ISO 20022 XML format?

If you are willing to test the new file upload method and check whether your files in the ISO 20022 XML format are correct, you will need to:


 

How to execute the local payment orders in the ISO 20022 XML format?

  1. Issue a local payment order in the ISO 20022 XML format (ISO 20022 XML payment order sample)
  2. Upload the issued file to the Internet Bank (log in to the Internet Bank → Payments  Other  Payment file uploadFile upload)
  3. Check whether the payment orders are correctly submitted.
  4. Select the payment orders to be executed and confirm thereof by clicking on the "Confirm selected“ button.

How to receive the statement of account in the ISO 20022 XML from the Bank?

  1. Log in to the Internet Bank.
  2. Select menu item "Accounts and cards“ and click on menu item "Statements of Account“.
  3. Expand menu line "Filter“ and select the account(s), the statement(s) of which is required.
  4. Select the period and click on the "File order“ button.
  5. After opening a new window, select the XML (ISO2022) format and click on the "Confirm“ button.
  6. After 5–10 minutes you will find the statement of account in the in statement folder attached to the menu item "Statements of Account“.

ISO 20022 XML standard description and message samples

Usage rules of the SEB data exchange format based on ISO 20022 XML standard messages, v 2.5 (PDF, 249 KB)

ISO20022 XML SEPA payment order sample (pain.001)

ISO20022 XML SEPA payment order sample (pain.001)(all field file)

ISO20022 XML wage payment order sample (pain.001)

ISO20022 XML international payment order sample (pain.001)(in EUR)

ISO20022 XML international payment order sample (pain.001)(in British Pound)

ISO20022 XML ) international payment order sample (pain.001)(in Russian Roubles)


LITAS-ESIS text format

How to download a bank account statement file in LITAS-ESIS text format to your accounting application?

  1. Log in to our internet bank.
  2. Select menu item “Accounts and cards” —> “Account Statements”.
  3. Select the required period and click on the button TXT.

This allows you to download statement files only for bank accounts (not the payment card accounts).

For more information see “Structure of the imported file of a bank account statement in LITAS-ESIS text format”.

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