Notice of changes to the General Rules effective from 5 October 2025

We would like to inform you about changes to the General Terms and Conditions related to instant payments and the payee’s name verification service. We are also announcing changes to the Term Deposit Agreement in US dollars. The changes will take effect on 5 October 2025.

Disclaimer: you do not need to do anything additional due to these updates and changes. Banks or other institutions will not send links asking you to verify your or your payee’s data. If you receive such links, it is likely that fraudsters are attempting to steal your information.

A brief overview of the changes:

Verification of Payee service. We are launching a new service designed to comply with EU regulations on instant transfers and make your payments safer by reducing the risk of fraud:

• When you initiate intrabank or payment in euros (instant or SEPA) to another payment service provider registered in Lithuania or a eurozone country, the system will compare the name of the payee and the details held by the payee’s payment service provider. If there is a mismatch, we will notify you by showing special messages on your screen.
• This is to help prevent potential fraud and unintentional errors. You will be able to confirm payment even if payee’s name does not match, but in that case, you might not be able to recover losses if payment is sent to the wrong payee.
• Relevant for businesses: to ensure the accuracy of incoming payments, it is essential to use the correct name on your invoices. This name should match the full name registered to your account – whether it is your legal name, business name, or personal name. Doing so helps prevent discrepancies and ensures smooth payment processing.
   

Instant payment limits. You will be able to decide which payments should be executed as instant by setting a limit for instant payments:

• We will apply default EUR 15 000 limit for one instant payment till you set your own limits in the internet bank or at a bank branch.
• Your payment will be executed as an instant payment if the amount is below the limit and payee’s payment service provider accepts instant payment. When the limit is exceeded, you will be able to choose between SEPA and European express payment.  

Refund process if the payment cannot be made as an instant payment:

• Any time when an instant payment will require additional checks or for some other reason it will not be possible to execute it in 10 seconds, rejected payment will be refunded back to your account.
• You will be able to choose that payment is automatically repeated as SEPA payment while initiating instant payment.
   

It will also be possible to submit a payment order at bank branches. This service will be available from 5 October and will be subject to a fee of EUR 5. The price of an online instant payment order remains unchanged.
 

On our web page you can find all existing and to be updated materials:

• Price list for private clients
• Price list for business clients
• General Rules
• Standing Order Agreement Terms and Conditions
   

If you want to know more about the upcoming changes and their impact on your payments from 5 October, we have prepared a Frequently Asked Questions section. Should you have any questions, don’t hesitate to call us at +370 5 268 2800 (I–V 8.00–20.00) for private customers and +370 5 268 2822 (I–V 8.00–17.00), or write us a message on the internet bank.

Changes to USD-denominated Term Deposit Agreement

TFor term deposits in US dollars for the period 2006-2018, a new version of the Term Deposit Agreement will enter into force from 5 October: term deposits denominated in USD will no longer be redeemable in cash. In addition, we will have the right to unilaterally amend the terms and conditions of the general part of the Agreement by informing you on our website at least 30 calendar days in advance.

If you do not agree with these changes, you have the right to terminate your Term Deposit Agreement with us free of charge. You can do so by informing us by sending us a message in the internet bank or by visiting a bank branch by 4 October 2025. Until 4 October, the deposit in USD can be withdrawn in cash only at the Fabijoniškės branch of SEB, Fabijoniškės str. 2A, Vilnius (please remember to register in advance). On our web page you can find Term deposit agreement general part.

If you disagree with one, several, or all the changes described in this message, you have a right to terminate the Framework Agreement and Term Deposit Agreement free of charge. You may do so until 4 October 2025 by informing us about it via internet bank message, or by coming to the bank branch (do not forget to register in advance). If we do not receive a message from you by the specified date stating that you do not agree with the changes, we will assume that you have accepted the changes.